Experienced Customer Service (Operations Support) Specialist – Delivering Exceptional Experiences for blithequark's Valued Clients

Are you a highly organized, adaptable, and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way we serve our customers, and we're looking for a talented Customer Service (Operations Support) Specialist to join our dynamic team. As a key member of our Operations Division, you'll be responsible for providing top-notch support to our customers, processing new business, handling claims, and working closely with insurance companies and other stakeholders.About blithequarkblithequark is a subsidiary of Directors Investment Group (DIG), a leading provider of preneed insurance solutions to funeral directors and their families. Our award-winning workplace is built on a foundation of Christian principles, including leadership through service, integrity, honesty, and respect. We're proud to have been recognized as one of the best small and medium workplaces in the country, and we're committed to creating a work environment that's fun, friendly, and supportive.Job ResponsibilitiesAs a Customer Service (Operations Support) Specialist at blithequark, you'll have the opportunity to make a real impact on our customers' lives. Your key responsibilities will include:* Maintaining accurate and up-to-date customer profiles* Establishing and maintaining positive working relationships with customers, employers, insurance companies, and other stakeholders to promote a quality service image* Organizing and working with detailed records to ensure seamless customer support* Handling inbound phone calls and email correspondence from customers, employers, insurance companies, and employing agencies, and recording details of these interactions* Providing exceptional customer service to all incoming inquiries, and referring complex issues to management levels as neededQualificationsTo succeed in this role, you'll need to possess a unique combination of skills and qualities, including:* The ability to gather accurate information and provide clear, concise communication to customers and stakeholders* Effective problem resolution and critical thinking skills to handle complex customer issues* Excellent written and verbal communication skills, with the ability to adapt to different personalities and communication styles* Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously* Dependability, integrity, and compassion are essential for this role, as you'll be working closely with customers and stakeholders to resolve issues and provide supportEssential Skills and CompetenciesTo excel in this role, you'll need to possess the following essential skills and competencies:* Proficiency in bolthires Office and Company Specific Software* Strong analytical and problem-solving skills* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities and deadlines* Strong attention to detail and organizational skillsPreferred QualificationsWhile not essential, the following qualifications would be highly desirable for this role:* Previous experience in customer service or operations support* Knowledge of the insurance industry and preneed insurance solutions* Experience working with CRM software and other customer relationship management tools* Certification in customer service or a related fieldCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As a Customer Service (Operations Support) Specialist, you'll have access to a range of learning benefits, including:* On-the-job training and mentorship from experienced colleagues* Opportunities for professional development and career advancement* Access to our corporate university, which offers a range of training programs and courses* Book studies and other personal growth opportunities to help you develop your skills and knowledgeWork Environment and Company CultureOur work environment is designed to be fun, friendly, and supportive, with a range of benefits and perks that make us one of the best places to work in the country.Some of the highlights include:* Employer-paid health coverage and 401(k) matching* Life insurance and other benefits to support your well-being* On-site clinic and 24-hour fitness center to help you stay healthy and active* Free fresh fruit and beverages to keep you energized throughout the day* Corporate university and book studies to support your personal growth and development* A fun and supportive work environment that's built on Christian principles of leadership through service, integrity, honesty, and respectCompensation and BenefitsWe offer a competitive salary and benefits package, including:* A salary range of $45,000 - $60,000 per year, depending on experience* Employer-paid health coverage and 401(k) matching* Life insurance and other benefits to support your well-being* Paid time off and holidays to help you relax and recharge* Opportunities for professional development and career advancementIf you're a highly organized, adaptable, and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you!Please apply including your resume and a cover letter, to. We can't wait to hear from you and learn more about your qualifications and experience.