Part-Time Evening/Weekend Customer Service Representative – Join blithequark's Home Services Team and Deliver Exceptional Customer Experiences

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark's Home Services team as a Part-Time Evening/Weekend Customer Service Representative. As a key member of our team, you will play a vital role in ensuring our customers receive the highest level of service, support, and satisfaction. About blithequarkblithequark is a home service and remodeling company dedicated to providing unparalleled customer experiences in and around Austin, Texas.Our team of experts offers a wide range of services, including handyman, electrical, kitchen and bath remodels, and outdoor living spaces. As a locally owned family business, we pride ourselves on our commitment to quality, integrity, and customer satisfaction. Our mission is to build long-lasting relationships with our customers, and we're looking for talented individuals like you to help us achieve this goal. Key ResponsibilitiesAs a Part-Time Evening/Weekend Customer Service Representative, you will be responsible for delivering exceptional customer experiences through:• Responding to customer inquiries via phone, email, and chat in a professional and timely manner• Resolving customer complaints and issues by identifying problems and implementing solutions• Maintaining a thorough understanding of blithequark's products, services, and policies to assist customers effectively• Documenting and updating customer records based on interactions• Following up on customer interactions to ensure resolution and satisfaction• Handling a high volume of interactions while maintaining a positive and professional demeanor• Collaborating with other departments to address customer needs and improve service quality• Providing feedback to management on recurring issues and suggesting improvements to processes or products• Managing appointment scheduling by aligning company and customer availability, ensuring a smooth and hassle-free booking experienceScheduleAs a Part-Time Evening/Weekend Customer Service Representative, you will work a flexible schedule that includes:• Monday-Friday: 4:00 PM - 7:00 PM• Saturday: 10:00 AM - 6:00 PM• Sunday: OffRequirementsTo succeed in this role, you will need:• A high school diploma or equivalent• 1 year of experience in a work-from-home environment• 1 year of experience in over-the-phone customer service• Residency near Hutto, Texas (commute to office for meetings)• Self-starter mentality and ability to work unsupervised• Reliable high-speed internet and a dedicated home workspace• Excellent problem-solving and conflict-resolution skills• Ability to work in a fast-paced environment and manage multiple tasks• Patience, empathy, and a positive attitude• Service Titan experience preferred but not requiredWhat We OfferAs a Part-Time Evening/Weekend Customer Service Representative at blithequark, you can expect:• Competitive hourly rate: $15-$20• Flexible scheduling to accommodate your needs• Opportunity to work from home with occasional in-office work• Collaborative and dynamic work environment• Room for growth and professional development• Work-life balance and a healthy work environment• Access to ongoing training and development opportunities• Recognition and rewards for outstanding performanceWhy Join blithequark?At blithequark, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our customers. As a member of our team, you'll have the opportunity to:• Make a real difference in people's lives through your work• Develop your skills and expertise in a dynamic and supportive environment• Collaborate with a talented team of professionals who share your passion for customer service• Enjoy a healthy work-life balance and flexible scheduling• Grow and develop your career in a locally owned family businessIf you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you and exploring how you can at blithequark!