Front Desk Supervisor/Customer Service Representative – blithequark

Are you a customer service enthusiast with a passion for delivering exceptional guest experiences? Do you have a knack for leadership and a desire to work in a dynamic, fast-paced environment? If so, we invite you to join blithequark as a Front Desk Supervisor/Customer Service Representative. As a key member of our front desk team, you will be responsible for overseeing front desk operations, providing guest service, guidance, and leadership to ensure consistent customer service is provided. If you're a motivated and results-driven individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.What will I be doing? As a Front Desk Supervisor/Customer Service Representative at blithequark, you will be responsible for the following key responsibilities:* Oversees front desk operations to ensure seamless guest experiences* Provides guest service, guidance, and leadership to ensure consistent customer service is provided* Assigns and instructs team members in details of work to ensure efficient and effective operations* Monitors lobby traffic to make staffing adjustments accordingly to meet guest needs* Resolves customer complaints in a professional and courteous manner* Trains, supervises, schedules, and assists in evaluating staff to ensure high-quality service delivery* Collaborates with other departments to ensure seamless guest experiences and resolves any issues that may ariseWhat are we looking for?At blithequark, we're passionate about delivering exceptional guest experiences, and we're looking for individuals who share our commitment to hospitality. Since our founding in 1919, blithequark has been a leader in the hospitality industry, and today, we remain a beacon of innovation, quality, and success. Our continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:* Hospitality: We're passionate about delivering exceptional guest experiences* Integrity: We do the right thing, all the time* Leadership: We're leaders in our industry and in our communities* Teamwork: We're team players in everything we do* Ownership: We're the owners of our actions and decisions* Now: We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:* Quality: We strive for excellence in everything we do* Productivity: We're efficient and effective in our work* Dependability: We're reliable and accountable for our actions* Customer Focus: We're passionate about delivering exceptional guest experiences* Adaptability: We're flexible and able to adapt to changing situationsWhat will it be like to work for blithequark?blithequark is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, blithequark has offered business and leisure travelers the finest in accommodations, service, amenities, and value. blithequark is dedicated to continuing its tradition of providing exceptional guest experiences across its global portfolio. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it all! As a Front Desk Supervisor/Customer Service Representative at blithequark, you will be part of a dynamic and supportive team that is passionate about delivering exceptional guest experiences. EssentialQualifications:* High school diploma or equivalent required; degree in hospitality or related field preferred* 2+ years of experience in customer service or hospitality industry* Proven leadership skills and ability to train and supervise team members* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and adapt to changing situations* Availability to work a variety of shifts, including evenings, weekends, and holidaysPreferredQualifications:* Experience working in a hotel or hospitality environment* Knowledge of hotel operations and procedures* Certification in hospitality or customer service* Bilingual or multilingual skillsSkills and Competencies:* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and adapt to changing situations* Strong leadership and training skills* Ability to resolve customer complaints and issues* Proficient in bolthires Office and other hotel software systems* Ability to work independently and as part of a teamCareer Growth Opportunities and LearningBenefits:At blithequark, we're committed to helping our Team Members grow and develop their careers.As a Front Desk Supervisor/Customer Service Representative, you will have opportunities to:* Develop your leadership and training skills through our comprehensive training programs* Advance to leadership roles within the company* Participate in ongoing education and training to stay up-to-date on industry trends and best practices* Collaborate with other departments to develop and implement new initiatives and projectsWork Environment and Company Culture:blithequark is a dynamic and supportive work environment that values teamwork, innovation, and customer satisfaction.Our company culture is built on our core values of hospitality, integrity, leadership, teamwork, ownership, and now. We're committed to creating a workplace that is inclusive, diverse, and respectful of all Team Members. Compensation, Perks, andBenefits:As a Front Desk Supervisor/Customer Service Representative at blithequark, you will be eligible for a competitive salary and benefits package, including:* Competitive hourly rate* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Opportunities for career advancement and professional growth* Discounts on hotel stays and other blithequark servicesIf you're a motivated and results-driven individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.Please apply including your resume and cover letter, to our online application system. We can't wait to hear from you!