Experienced Team Leader – Customer Service & Operations at blithequark

Join the blithequark Team and UnlockYour Potential in a Dynamic Work-from-Home EnvironmentAre you a customer-centric leader looking to take your career to the next level in a dynamic and fast-paced work-from-home environment? Do you have a passion for delivering exceptional customer service and driving results in a high-volume contact center? If so, we invite you to join the blithequark team as an Experienced Team Leader – Customer Service & Operations. About blithequarkblithequark is a leading company that specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email, and other digital channels.Our contact center is a metrics-driven environment where our associates thrive in a high-volume environment that handles over 10 million contacts per year. We are committed to investing in the growth and development of our associates, providing a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression, and providing individual and team recognition. Why Join blithequark? At blithequark, we believe that our associates are our greatest asset.That's why we offer a range of benefits and opportunities to help you grow and develop your career. Some of the reasons why you should include:* Career Growth Opportunities: We offer a range of career progression opportunities, from team leader to senior leadership roles, to help you achieve your career goals. * Professional Development: We invest in our associates' growth and development, providing training and development programs to help you build your skills and expertise. * Flexible Work Arrangements: We offer flexible work arrangements, including work-from-home options, to help you balance your work and personal life.* CompetitiveCompensation andBenefits: We offer competitive compensation and benefits packages to help you achieve financial stability and security. * Recognition and Rewards: We recognize and reward our associates for their hard work and dedication, providing individual and team recognition and rewards. Essential Job FunctionsAs an Experienced Team Leader – Customer Service & Operations at blithequark, you will be responsible for:* Encouraging Excellent Customer Service: You will be responsible for encouraging excellent customer service to our customers, stores, and associates, ensuring that we exceed our customers' needs and expectations.* Assisting Agents with Technology: You will assist agents with technology, ensuring that they have the skills and knowledge they need to provide best-in-class customer service. * Professional Communication: You will provide professional communication and coaching to agents, helping them to develop their skills and expertise. * Career Development: You will work with agents to develop their careers, providing guidance and support to help them achieve their career goals. * Building Rapport within the Team: You will build rapport within your team, fostering a positive and supportive work environment that encourages collaboration and teamwork.* Upholding Service Level Metrics: You will work to uphold service level metrics, ensuring that we meet or exceed our targets and deliver exceptional customer service. Key ResponsibilitiesSome of the key responsibilities of this role include:* Leading a Team of Customer Service Agents: You will lead a team of customer service agents, providing guidance and support to help them deliver exceptional customer service. * Coaching and Developing Agents: You will coach and develop agents, providing feedback and guidance to help them improve their skills and expertise.* Analyzing Performance Data: You will analyze performance data, identifying areas for improvement and developing strategies to address them. * Developing and Implementing Process Improvements: You will develop and implement process improvements, ensuring that we are operating efficiently and effectively. * Collaborating with Other Teams: You will collaborate with other teams, including sales, marketing, and operations, to ensure that we are working together to deliver exceptional customer service. Essential QualificationsTo be successful in this role, you will need:*2+ Years of Experience in a Customer Service or OperationsRole: You will have 2+ years of experience in a customer service or operations role, with a proven track record of delivering exceptional customer service.* LeadershipExperience: You will have leadership experience, with a proven ability to lead and motivate a team. * Strong Communication and Coaching Skills: You will have strong communication and coaching skills, with the ability to provide feedback and guidance to agents. * Analytical and Problem-Solving Skills: You will have analytical and problem-solving skills, with the ability to analyze performance data and develop strategies to address areas for improvement. * Flexibility and Adaptability: You will be flexible and adaptable, with the ability to work in a fast-paced environment and adapt to changing priorities.Preferred QualificationsSome of the preferred qualifications for this role include:* Experience in a Contact Center Environment: You will have experience in a contact center environment, with a proven track record of delivering exceptional customer service. * Certifications in Customer Service or Operations: You will have certifications in customer service or operations, such as Certified Customer Service Representative (CCSR) or Certified OperationsProfessional (COP). * Experience with Performance Management Tools: You will have experience with performance management tools, such as Salesforce or Zendesk.* Experience with Data Analysis: You will have experience with data analysis, with the ability to analyze performance data and develop strategies to address areas for improvement. Skills and CompetenciesTo be successful in this role, you will need to possess the following skills and competencies:* Strong Communication and Coaching Skills: You will have strong communication and coaching skills, with the ability to provide feedback and guidance to agents. * Analytical and Problem-Solving Skills: You will have analytical and problem-solving skills, with the ability to analyze performance data and develop strategies to address areas for improvement.* Leadership and Motivation: You will have leadership and motivation skills, with the ability to lead and motivate a team. * Flexibility and Adaptability: You will be flexible and adaptable, with the ability to work in a fast-paced environment and adapt to changing priorities. * Customer Focus: You will have a customer focus, with a proven track record of delivering exceptional customer service. Career Growth OpportunitiesAt blithequark, we offer a range of career growth opportunities to help you achieve your career goals.Some of the career growth opportunities available to you include:* Senior Leadership Roles: You will have the opportunity to move into senior leadership roles, such as Director or Vice President. * Specialized Roles: You will have the opportunity to move into specialized roles, such as Operations Manager or Customer Service Manager. * Training and Development Programs: You will have access to training and development programs, such as leadership development programs and customer service training. Work Environment and Company CultureAt blithequark, we offer a dynamic and fast-paced work environment that is committed to delivering exceptional customer service.Our company culture is built on the following values:* Customer Focus: We are committed to delivering exceptional customer service and exceeding our customers' needs and expectations. * Teamwork and Collaboration: We believe in the importance of teamwork and collaboration, working together to achieve our goals and deliver exceptional customer service. * Innovation and Adaptability: We are committed to innovation and adaptability, embracing change and adapting to new technologies and trends. * Professionalism and Integrity: We are committed to professionalism and integrity, upholding the highest standards of ethics and conduct.Compensation, Perks, and BenefitsAt blithequark, we offer a competitive compensation and benefits package to help you achieve financial stability and security. Some of the compensation, perks, and benefits available to you include:* CompetitiveSalary: You will receive a competitive salary, with opportunities for career growth and advancement. * Benefits Package: You will have access to a comprehensive benefits package, including health insurance, dental insurance, and vision insurance. * Paid Time Off: You will have access to paid time off, including vacation days, sick days, and holidays.* Flexible Work Arrangements: You will have the opportunity to work from home, with flexible hours and a dynamic work environment. ConclusionIf you are a customer-centric leader looking to take your career to the next level in a dynamic and fast-paced work-from-home environment, we invite you to join the blithequark team as an Experienced Team Leader – Customer Service & Operations. With a competitive compensation and benefits package, career growth opportunities, and a dynamic work environment, we offer a unique and exciting opportunity for you to achieve your career goals.to and start your journey with blithequark!