Experienced Customer Support Representative – Telecommunications and Account Management Expert

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through our innovative telecommunications services and products. As a leader in the industry, we strive to provide top-notch support to our valued customers, ensuring their needs are met with professionalism, empathy, and expertise. We are now seeking an experienced Customer Support Representative to join our dynamic team, where you will play a vital role in providing quality customer service, resolving inquiries, and promoting our products and services to small and mid-sized corporations. Job Overview As a Customer Support Representative at blithequark, you will be responsible for handling customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction. You will work in a fast-paced environment, utilizing your excellent communication skills, problem-solving abilities, and knowledge of telecommunications terms and our network to deliver exceptional customer experiences. If you are a customer-focused individual with a passion for telecommunications and a drive to succeed, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide quality customer service to small and mid-sized corporations, responding to inquiries, resolving issues, and promoting our products and services Utilize your knowledge of telecommunications terms, our network, and services to address customer concerns and provide timely solutions Meet departmental standards and expectations, including daily call averages and call statistics, both individually and as a team Complete and submit customer changes or modifications to existing or new accounts, ensuring accuracy and efficiency Diffuse upset customers, resolve rate concerns, and billing inquiries in a professional and courteous manner Read, decipher, and explain invoices to customers, ensuring transparency and understanding Adapt to changes in process and procedures, demonstrating flexibility and a willingness to learn Meet criteria for daily call averages and call statistics, contributing to the team's overall performance Participate in a 2-3 week training period, including live calls and product knowledge training, to ensure a comprehensive understanding of our services and products Essential Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred Minimum 1-2 years of experience in customer service, preferably in a telecommunications call center environment Ability to type at least 30 words per minute, with excellent computer skills in window-based applications, including Word and Excel (Outlook a plus) Strong problem-solving skills, with the ability to analyze issues and provide timely solutions Excellent communication and interpersonal skills, with a customer-focused approach Ability to work in a fast-paced environment, with flexibility to adapt to changing processes and procedures Strong attention to detail, with ability to accurately complete and submit customer changes or modifications Preferred Qualifications Previous experience in a telecommunications call center environment, with knowledge of industry-specific terms and concepts Associate's or bachelor's degree in a related field, such as communications, business, or customer service Certifications or training in customer service, telecommunications, or a related field Experience with customer relationship management (CRM) software or other customer service platforms Skills and Competencies Strong customer service skills, with ability to provide exceptional customer experiences Excellent communication and interpersonal skills, with ability to work effectively with customers, colleagues, and management Strong problem-solving skills, with ability to analyze issues and provide timely solutions Ability to work in a fast-paced environment, with flexibility to adapt to changing processes and procedures Strong attention to detail, with ability to accurately complete and submit customer changes or modifications Ability to meet departmental standards and expectations, including daily call averages and call statistics Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to comprehensive training programs, including our 2-3 week training period, to ensure you have the knowledge and skills necessary to succeed in your role. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we strive to create a culture that is collaborative, inclusive, and fun. As a Customer Support Representative, you will be part of a tight-knit team, working together to achieve our goals and provide exceptional customer service. We also offer a range of perks and benefits, including a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Compensation, Perks, and Benefits Competitive salary and benefits package Opportunities for professional growth and development Comprehensive training programs, including our 2-3 week training period Flexible scheduling, with ability to work from 8am-8pm Dress code and professionalism expected, with a focus on creating a positive and inclusive work environment Conclusion If you are a customer-focused individual with a passion for telecommunications and a drive to succeed, we encourage you to apply for this exciting opportunity to at blithequark. As a Customer Support Representative, you will play a vital role in providing exceptional customer experiences, resolving inquiries, and promoting our products and services to small and mid-sized corporations. With comprehensive training programs, opportunities for professional growth and development, and a competitive salary and benefits package, this is an opportunity you won't want to miss. to join our dynamic team and take the first step in your career with blithequark!