Experienced Clinical Customer Service Representative – Remote Call Center Opportunity

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join blithequark's dynamic team of clinical customer service representatives. As a key member of our high-volume call center, you will play a vital role in supporting our mission to empower individuals to live healthier and longer. About blithequarkblithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional service to our members nationwide.Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry. As a remote customer service representative, you will be part of a talented team that shares your passion for delivering outstanding service and making a positive impact on people's lives. Job SummaryWe are seeking experienced customer service professionals to join our remote call center team. As a clinical customer service representative, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving issues in a timely and professional manner.This is a unique opportunity to work from home, enjoy a competitive hourly rate, and grow your career in a dynamic and supportive environment. ResponsibilitiesAs a clinical customer service representative, your key responsibilities will include:* Answering incoming calls in a professional, accurate, timely, and courteous manner* Ascertain the nature of the call and record information in the Communication Log* Look up member information using proprietary blithequark systems and provide information to the caller* Forward logs requiring further research to the appropriate department* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)* Utilize appropriate resources, including those online, to provide timely responses* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position* Document all calls appropriately* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel* Respond to requests for internal and external customers and/or clients, as requiredQualificationsTo be successful in this role, you will need:* A high school diploma or equivalent* A minimum of one year of experience performing customer service duties, with inbound call center experience preferred* Basic computer skills* Strong verbal communication skillsCore CompetenciesAs a clinical customer service representative, you will demonstrate:* The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships* Excellent customer service skills to meet the needs and expectations of both internal and external customers* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment* The ability to effectively organize, prioritize, multi-task, and manage time* Demonstrated accuracy and productivity in a changing environment with constant interruptions* The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions* The ability to exercise strict confidentiality in all mattersWork Environment and RequirementsAs a remote customer service representative, you will work from home in a designated work area with company-provided technology equipment.You will need:* A stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed)* A quiet and distraction-free workspace* A dedicated computer and headset for work purposesCompensation and BenefitsAs a clinical customer service representative, you will enjoy:* A competitive hourly rate of $15/hour, with potential for $16/hour within the first year, plus merit* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months* A comprehensive benefits package, including medical, dental, and vision coverage* Paid time off and holidays* Opportunities for career growth and professional developmentWhy Join blithequark?At blithequark, we value our employees and offer a supportive and inclusive work environment. We believe in empowering our team members to grow and develop their skills, and we offer a range of opportunities for professional development and career advancement. As a remote customer service representative, you will enjoy the flexibility and autonomy of working from home, while still being part of a dynamic and supportive team. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Please visit our website to and of dedicated professionals. Equal Employment Opportunityblithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity and inclusion, and we welcome applications from qualified individuals of all backgrounds. We are proud to be an employer of choice for people with disabilities and veterans. AccommodationsIf you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. Pay Transparencyblithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.Don't miss this opportunity to join our dynamic team of clinical customer service representatives. and take the first step towards a rewarding career with blithequark.