Experienced Sleep Therapy Inbound Customer Service Representative – Home Medical Equipment Resupply and Patient Advocacy

At blithequark, we're dedicated to providing exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in home medical equipment and sleep therapy solutions, we're seeking a compassionate and detail-oriented Sleep Therapy Inbound Customer Service Representative to. About blithequarkblithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment to patients across the country.Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to providing high-quality medical products, services, and outstanding customer care. Overview and ResponsibilitiesWe're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division.As a key member of our team, you'll serve our customers by performing tasks related to CPAP resupply, including new order intake, product selection, and utilization guidelines. You'll also assist customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance, and provide product expertise on various mask interfaces and basic mask fit issues. Key Responsibilities:* Acts as patient advocate to resolve questions or concerns* Collects patient, source information, and inputs data into e-Intake* Completes thorough verification for products and services* Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines* Develops and maintains working knowledge of current products and services offered by blithequark* Identifies and resolves problems in a timely manner* Makes outbound calls as needed to collect patient data* Manages all aspects of initial intake via high-volume inbound phone calls* Processes related patient paperwork if assigned* Processes tickets to ensure timely fulfillment of product orders* Provides basic technical customer service assistance for CPAP equipment* Provides education to patients and location employees on CPAP supplies* Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input* Performs other duties as assignedEssentialQualifications:* High school diploma or GED equivalent* One to three years of related prior work experience in a team-oriented environment* Experience in the medical field and administrative record management* Strong customer service background* Basic computer and internet skills* Valid driver's license in state of residence with a clean driving record (when applicable for the position)* Ability to pass a background investigation, drug screen, and typing testPreferredQualifications:* Knowledge of billing reimbursement and insurance policies and requirements* Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)* Knowledge of medical billing practices* Medical terminology* Multi-tasking and attention to detailSkills and Competencies:* Effectively communicate in English, both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner* Helpful, knowledgeable, and polite while maintaining a positive attitude* Interpret a variety of instructions in a variety of communication mediums* Maintain confidentiality and practice discretion and caution when handling sensitive information* Self-motivation, organized, time-management, and deductive problem-solving skills* Work independently and as part of a teamWork Environment and Culture:* Work from home after successful completion of in-office training and meeting expectations with management approval* Monday to Friday, 8:30 am to 5 pm* Collaborative and supportive team environment* Opportunities for career growth and professional development* Recognition and reward programs for outstanding performanceCompensation andBenefits:* Pay starting at $15.50 per hour* Monthly bonus program opportunity with potential unlimited earnings* 401(k) plan* Medical, dental, and vision insurance* Life insurance and disability insurance* Generous paid time off and paid holidays* Overtime pay for non-exempt hourly positions* Employee discount program* Employee recognition program* Bonus and incentive opportunities* Mileage reimbursement (when applicable for the position)* Telephone reimbursement (when applicable for the position)If you're a motivated and compassionate individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.Please submit your resume and cover letter to. We look forward to reviewing your application and discussing this opportunity further. Equal Opportunity Employer:blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.