Experienced Customer Support Specialist – Remote Workforce Management and HR Services

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Support Specialist. This is a unique opportunity to work with a global consulting company that operates in the HR and tech space, providing a complete workforce management platform and employer of record service to clients across the US and Canada. About blithequarkEstablished in 2000, blithequark is a global consulting company with offices in key locations worldwide, including NYC, Austin, and London.Our company has been at the forefront of the HR and tech industry, helping businesses engage with workers in all 50 US states and Canada by managing their back-office functions, including payroll, taxes, insurance, benefits, contracts, and day-to-day HR matters. Our team is dedicated to delivering exceptional service to our clients and workforce, and we're looking for like-minded individuals to join our ranks. The Experience TeamOur Experience Team is a key department within blithequark, responsible for managing our customers/workforce throughout their entire lifecycle, from onboard to offboard.As a Customer Support Specialist, you will be part of this team, working closely with our clients and workforce to resolve incoming issues, deliver exceptional customer service, and contribute to the growth and development of our company. Key ResponsibilitiesAs a Customer Support Specialist, your key responsibilities will include:* Utilizing critical thinking skills to analyze problems and produce solutions* Employing a solutions-focused mindset to resolve incoming worker and client issues* Delivering excellent customer service to our growing workforce and client base through timely, personable responses to incoming inquiries via phone and email* Navigating our proprietary workforce management software and other vendor systems fluently and utilizing the information housed by these to support incoming queries* Representing the company's tone of voice and core values in every interaction internally and externally* Demonstrating understanding of the wider business and industry and establishing yourself as an expert in employment services both internally and externally* Working collaboratively with all departments to provide a seamless experience to both workers and clients and contributing materially to ideas to improve processes* Contributing to internal company culture by employing a team-first mindsetAbout YouWe're looking for a highly motivated and organized individual with a passion for delivering exceptional customer experiences.To be successful in this role, you will need:* At least 2 years of experience in an Administration or Customer Success (CS) position, ideally in the HR/Staffing industry or with a SaaS company* Experience working with CS ticketing systems* Loads of initiative, love organizing and balancing lots of things at once, while able to quickly identify and prioritize what's urgent* Excellent written and spoken communication skills, with the ability to handle even challenging conversations with a positive, empathetic, and calm approach* A high attention to detail, with every interaction and input mattering* A resourceful learner, a critical thinker, solutions-focused, and able to explain complex terms simplyWork Environment and CultureAs a remote employee, you will have the flexibility to work from the comfort of your own home, with a reliable internet connection and a fully-functioning workspace.While this is a fully remote role, we do require that you are available to work during our standard business hours, Monday to Friday, 9:00 AM to 6:00 PM EST. Our company culture is built on teamwork, ownership, and a commitment to delivering exceptional service to our clients and workforce. We're a dynamic and fast-paced environment, and we're looking for individuals who thrive in this type of setting. Compensation and BenefitsWe offer a competitive salary range of $43,888 to $45,000 per year, as well as a range of benefits, including:* Contribution towards medical care with elective options for dental, vision, disability, and life insurance* Generous PTO policy – 10 days' vacation time + 1-week sick/personal time off to be taken at your discretion* 401(k) plan* Dental insurance* Health insurance* Health savings account* Life insurance* Paid time off* Vision insuranceIf you're a motivated and organized individual with a passion for delivering exceptional customer experiences, we'd love to hear from you!Please apply including your resume and a cover letter, to. We can't wait to hear from you and learn more about your qualifications and experience. Equal Opportunities Employerblithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.