Experienced Ramp Agent (Customer Service Agent) - Miami International Airport (MIA)

Are you ready to embark on a career journey that combines physical activity, customer service, and a sense of adventure? Do you thrive in fast-paced environments and enjoy working as part of a dynamic team? Look no further than blithequark's Ramp Agent (Customer Service Agent) role at Miami International Airport (MIA). As a key member of our team, you will play a vital role in ensuring the safe and efficient transportation of cargo and baggage, while providing exceptional customer service to our valued passengers.About blithequarkAt blithequark, we are committed to delivering exceptional customer experiences, while maintaining the highest standards of safety and efficiency. Our mission is to connect people and places, and we take pride in being a leader in the aviation industry. As a Ramp Agent, you will be part of a global team that is dedicated to making a difference in the lives of our customers and employees alike. Key ResponsibilitiesAs a Ramp Agent, your primary responsibilities will include:* Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.* Safeguarding cargo, baggage, and mail from damage, loss, and weather-related incidents. * Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. * Operating baggage scanners and computers to ensure accurate routing of baggage to the customer's destination. * Maintaining a high level of safety awareness and adhering to all safety protocols and procedures. Work Environment and Physical DemandsAs a Ramp Agent, you will be working in a fast-paced, dynamic environment that requires physical stamina and attention to detail.Your work tasks will include bending, lifting, standing, and walking, with repetitive tasks such as loading and stacking bags weighing up to 50-70 pounds. You will also be working in various weather conditions, including heat, rain, and snow. It is essential to be physically fit and able to work in a safety-conscious manner at all times. Scheduling and ShiftsScheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule, and you will work between 20 and 40 hours per week based on your seniority.Compensation and BenefitsAs a Ramp Agent, you will enjoy a competitive salary of $19.00 per hour, with regular pay increases through 10.5 years of service. You will also be eligible for a range of benefits, including:* Competitive salary and industry-leading profit-sharing program* 401(k) with generous company contributions up to 9%* Up to 2 weeks of vacation, earned for use in the following vacation year (April 1 – March 31)* Up to 56 hours of paid personal time within a 12-month period* 10 paid holidays per calendar year* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits* Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages* Holistic Wellbeing programs to support physical, emotional, social, and financial health* Domestic and International space-available flight privileges for employees and eligible family members* Career development programs to achieve your long-term career goals* Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies* Recognition rewards and awards through the platform Unstoppable Together* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.Minimum QualificationsTo be considered for this role, you must:* Consistently prioritize safety and security of self, others, and personal data* Embrace diverse people, thinking, and styles* Possess a high school diploma, GED, or high school equivalency* Be at least 18 years of age and have authorization to work in the United States* Have a valid driver's license* Proficiency in English* Pass a physical ability test (PAT)* Wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high-visibility safety apparel, subject to an approved accommodation, such as alternate PPE* Ability to hold airport-specific requirements, such as a SIDA Badge and Customs SealPreferred QualificationsWhile not required, having the following qualifications will give you a competitive edge:* N/AIf you are a motivated and safety-conscious individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.Please visit our website to learn more about our application process and to. !