Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at blithequark

Introduction to blithequark and the Industry blithequark is a pioneering force in the realm of mobile and online banking technology, dedicated to revolutionizing the way financial services are accessed and utilized. As a leader in this dynamic industry, blithequark seeks talented and motivated individuals to join its team of innovators. The Junior Technical Support Specialist position is an exciting opportunity for those who are passionate about technology, customer service, and the financial sector. This role is designed for individuals who thrive in fast-paced environments, are eager to learn, and possess a natural ability to troubleshoot and resolve technical issues. Job Overview In this entry-level position, you will be part of a small, agile team that provides 24/7 live-chat support to clients and end-users of blithequark's mobile and online banking solutions. Your primary focus will be on delivering exceptional technical support, ensuring seamless user experiences, and fostering strong relationships with clients. You will work closely with a team manager and collaborate with various departments within blithequark, including software technicians, technical support, and developers, to resolve complex issues and continuously improve the support process. Primary Responsibilities Develop an in-depth understanding of blithequark's banking software and applications to effectively support end-users. Coordinate with internal teams, such as software technicians and developers, to investigate and diagnose technical issues. Analyze technical logs to identify and resolve problems encountered during live-chat support sessions. Explain complex technical processes in a clear, concise manner to less-technical individuals, both internally and externally. Manage a dynamic workload with multiple concurrent tasks, prioritizing efficiency and customer satisfaction. Requirements for Success To excel in this role, you will need to possess a combination of technical aptitude, excellent communication skills, and a customer-centric approach. The essential requirements include: Fluent written and spoken English to communicate effectively with clients and internal stakeholders. The ability to establish and maintain good working relationships with customers, ensuring high levels of satisfaction and loyalty. Solid troubleshooting skills, with the capacity to learn and adapt quickly in a fast-paced technical environment. A strong willingness to learn and understand blithequark's mobile and online banking products in depth. Effective coordination skills to work with developers and other technical teams in resolving issues and improving the support process. The ability to manage multiple tasks simultaneously and prioritize workload efficiently. Preferred Qualifications While not mandatory, the following experiences and skills are highly desirable and can significantly enhance your application: Previous experience in banking live-chat support or similar technical support roles. Familiarity with Dialogflow or other conversational AI platforms. Experience with various mobile phone platforms, particularly iOS and Android. Basic project management skills, with the ability to organize and prioritize tasks effectively. Knowledge of the US banking system and experience working with US-based customers. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our team members. As a Junior Technical Support Specialist, you will have access to a range of learning opportunities, including: Comprehensive training on blithequark's products and services. Regular knowledge-sharing sessions among colleagues to enhance technical skills and industry knowledge. Opportunities for professional development and career advancement within the company. A collaborative and supportive work environment that encourages innovation and creativity. Work Environment and Company Culture blithequark prides itself on its friendly, easy-going international team and a work environment that is both challenging and rewarding. We believe in fostering a culture of openness, transparency, and mutual respect, where every team member feels valued and empowered to contribute their best work. Our remote-friendly approach allows for flexibility and work-life balance, making blithequark an attractive choice for those seeking a fulfilling career without the constraints of a traditional office setting. Compensation and Benefits blithequark offers a competitive compensation package and a range of benefits designed to support the well-being and career aspirations of our team members. These include: A competitive salary reflective of your skills and experience. Long-term employment opportunities with a growing and innovative company. Paid vacation and days off on national holidays to ensure a healthy work-life balance. Paid sick leave and an internal medical insurance policy for your peace of mind. Internet compensation to support your remote work needs. A dynamic and international team environment that is both professional and enjoyable. Conclusion and Call to Action If you are a motivated and tech-savvy individual with a passion for customer service and a keen interest in the financial technology sector, we invite you to apply for the Junior Technical Support Specialist position at blithequark. This role offers a unique opportunity to join a pioneering company, develop your technical and professional skills, and contribute to the evolution of mobile and online banking solutions. Don't miss this chance to be part of a forward-thinking team and to embark on an exciting career journey with blithequark.