[Remote] Customer Support, Virtual Care

Note:The job is a remote job and is open to candidates in USA. Petfolk is reimagining pet care and is seeking aRemote Veterinary Customer Support Specialist to join their Virtual Care team. In this full-time role, you will provide exceptional support to pet parents and veterinary teams through various communication channels, ensuring a seamless experience while representing the company's values. Responsibilities• Deliver excellent customer service to pet parents via phone, text, and email• Assist with appointment scheduling, basic pet care guidance, and general questions• Route medical-related questions to our licensed TeleAdvice veterinary team• Collaborate with veterinary clinics and operations teams to ensure a seamless experience• Represent Petfolk’s values with empathy and professionalism in every interactionSkills• 1+ year Veterinary customer care position experience required• Comfortable working remotely in a fast-paced, startup environment• Strong written and verbal communication skills• High-speed internet, quiet home workspace, and tech-savvy mindset• Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability• Available during 8 AM – 9 PM EST• Reside in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA, or TX• Experience with Vetspire or Gladly CRM• Proficiency in EMR systems, Slack, and bolthires SuiteBenefits• Medical, Dental, and Vision Insurance• Generous Paid Time Off (PTO)• 401(k) with company match• Career growth opportunities with a mission-driven teamCompany Overview• Petfolk provides modern veterinary care through in-person and virtual services.It was founded in 2020, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 51-200 employees. Its website is Apply tot his job