Job Title: Experienced Customer Service Representative - Water Billing at blithequark

Join blithequark's dynamic team as a Customer Service Representative - Water Billing, where you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our water billing services.About blithequarkblithequark is a forward-thinking organization dedicated to providing top-notch services to our community. We strive to create a work environment that fosters collaboration, innovation, and growth. Our team is passionate about making a positive impact, and we're excited to welcome like-minded individuals to join our mission.Job SummaryAs a Customer Service Representative - Water Billing at blithequark, you will be the first point of contact for our customers, providing timely and accurate responses to their inquiries. You will be responsible for handling a wide range of customer interactions, from routine telephone inquiries to data entry and record-keeping. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Key Responsibilities* Respond to routine telephone inquiries from the public and other city departments, providing accurate and timely information on prior service connections, disconnections, transfers, extensions of payment, sewer/water averaging, and billing explanations. * Enter change of service information into our data system and verify customer details to ensure accuracy. * Maintain various computer records, including change of address, type of service used, comment files, and non-payment accounts lists.* Post to simple numerical records and operate a two-way radio to exchange messages and information with colleagues. * Operate a variety of basic office equipment, including printers, scanners, and fax machines. * Maintain confidentiality of customer information and adhere to blithequark's data protection policies. * Collaborate with colleagues to resolve customer issues and provide exceptional service. Essential Qualifications* High school diploma or equivalent required; completion of at least one course in general office practices or six months of work experience in a related field is preferred.* Ability to pass a 35 WPM typing test prior to accepting an application or resume. * Knowledge of general office practice and procedures, including data entry and record-keeping. * Excellent communication and interpersonal skills, with the ability to establish and maintain effective working relationships with coworkers and the general public. * Ability to read, understand, and interpret city policies and procedures. * Valid operator's license with a good driving record required. Preferred Qualifications* Previous experience in a customer service or administrative role, preferably in a government or utility setting.* Knowledge of water billing systems and procedures. * Familiarity with basic office software, including bolthires Office and bolthires Suite. * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. Skills and Competencies* Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Strong problem-solving and analytical skills. * Ability to maintain confidentiality and handle sensitive customer information. * Proficiency in basic office software and equipment.* Ability to adapt to changing priorities and deadlines. Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative - Water Billing, you'll have access to:* Ongoing training and development opportunities to enhance your skills and knowledge. * Mentorship and coaching from experienced colleagues. * Opportunities for career advancement and professional growth. * A supportive and inclusive work environment that fosters collaboration and innovation.Work Environment and Company Cultureblithequark is proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a positive impact, and we're committed to creating a workplace that's welcoming and supportive of all employees. As a Customer Service Representative - Water Billing, you'll have the opportunity to work in a fast-paced environment that's always evolving and improving. Compensation, Perks, and BenefitsWe offer a competitive compensation package that includes:* A salary range of $40,000 - $55,000 per year, depending on experience.* Comprehensive benefits, including medical, dental, and vision insurance. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and career advancement. * A supportive and inclusive work environment that values diversity, equity, and inclusion. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please online at [www.governmentjobs.com/jobs/797812-0/customer-service-representative-water-billing]( We look forward to hearing from you!Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to offer a work environment that values diversity, equity, and inclusion.