Experienced Online Chat Agent – Mobile Home Sales and Customer Support

At blithequark, we're dedicated to revolutionizing the mobile home industry by providing exceptional services to our clients. As a trusted Arizona Mobile Home and Manufactured Home Dealer/Agency, we're committed to delivering personalized experiences that exceed our customers' expectations. We're now seeking an enthusiastic and skilled Online Chat Agent to join our supportive team, where you'll play a vital role in creating positive first impressions and ensuring that clients feel valued and supported throughout their mobile home journey.About blithequarkblithequark is a dynamic organization that thrives on innovation, customer satisfaction, and a passion for helping others. Our team is dedicated to providing top-notch services that cater to the unique needs of buyers and sellers in the mobile home market. With a strong focus on client satisfaction, we're committed to building long-lasting relationships with our clients and delivering exceptional mobile home services that exceed their expectations. Job SummaryAs an Online Chat Agent at blithequark, you'll be the first point of contact for potential clients, providing them with information about our mobile and manufactured homes, assisting them with inquiries, and guiding them through the purchasing process.Your role is essential in creating positive first impressions and ensuring that clients feel valued and supported. If you have excellent communication skills and a passion for helping others, we invite you to apply and become a vital part of our mission to deliver exceptional mobile home services. ResponsibilitiesAs an Online Chat Agent at blithequark, your key responsibilities will include:* Engaging with website visitors through online chat, responding to inquiries in a timely and friendly manner.* Providing accurate information about available homes, pricing, and services offered by blithequark. * Assisting potential clients with their questions, concerns, and requests, ensuring a positive customer experience. * Documenting chat interactions and escalating issues to appropriate team members when necessary. * Collaborating with the sales and marketing teams to ensure the accuracy of information provided. * Maintaining a professional demeanor and representing the company's values during all interactions.RequirementsTo be successful in this role, you'll need to possess the following qualifications and skills:* High school diploma or equivalent; additional education or certification in customer service is a plus. * Previous experience in a customer service or online chat support role preferred. * Excellent written communication skills, with the ability to convey information clearly and respectfully. * Strong problem-solving skills and the ability to handle inquiries and objections with ease. * Comfortable using chat software and eager to learn new tools as needed.* Ability to work independently and manage time effectively. * Knowledge of the mobile home and real estate industry is a plus but not mandatory. Essential Skills and CompetenciesTo excel in this role, you'll need to possess the following essential skills and competencies:* Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues. * Strong problem-solving skills, with the ability to handle complex inquiries and objections. * Ability to work independently and manage time effectively, with minimal supervision.* Proficiency in using chat software and other digital tools, with a willingness to learn new technologies. * Strong attention to detail, with the ability to accurately document chat interactions and escalate issues when necessary. * Ability to maintain a professional demeanor and represent the company's values during all interactions. Preferred QualificationsWhile not mandatory, the following qualifications are highly desirable:* Previous experience in the mobile home and real estate industry. * Certification in customer service or a related field.* Proficiency in using CRM software and other digital tools. * Experience working in a fast-paced, dynamic environment. Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills. As an Online Chat Agent, you'll have access to a range of career growth opportunities and learning benefits, including:* Ongoing training and development programs, designed to help you improve your skills and knowledge. * Opportunities for career advancement, with a clear path for progression to senior roles.* A supportive and collaborative work environment, where you'll be encouraged to share your ideas and contribute to the success of the team. * A comprehensive benefits package, including health care, retirement, and life insurance. Work Environment and Company CultureAt blithequark, we're proud of our supportive and inclusive company culture. As an Online Chat Agent, you'll work in a dynamic and fast-paced environment, where you'll be encouraged to share your ideas and contribute to the success of the team.Our company values include:* Customer satisfaction: We're committed to delivering exceptional services that exceed our customers' expectations. * Innovation: We're passionate about innovation and continuous improvement, with a focus on staying ahead of the curve in the mobile home industry. * Collaboration: We believe in the power of collaboration and teamwork, with a focus on building strong relationships with our clients and colleagues. * Integrity: We're committed to operating with integrity and transparency, with a focus on building trust and credibility with our clients and stakeholders.Compensation, Perks, and BenefitsAs an Online Chat Agent at blithequark, you'll enjoy a comprehensive benefits package, including:* Health Care Plan (Medical, Dental & Vision)* Retirement Plan (401k, IRA)* Life Insurance (Basic, Voluntary & AD&D)* Paid Time Off (Vacation, Sick & Public Holidays)* Family Leave (Maternity, Paternity)* Short Term & Long Term Disability* Training & Development* Work From Home* Wellness Resources* Stock Option PlanIf you're passionate about delivering exceptional customer service and have a passion for helping others, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We can't wait to hear from you!