Experienced Pharmacy Customer Service Associate Certification – Retail Pharmacy Environment at blithequark

Introduction to blithequark At blithequark, we are dedicated to making health and happiness simpler, easier, and within reach for our customers. As a trusted wellness provider, we offer convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. Our goal is to provide a distinctive and delightful customer experience, and we are looking for talented individuals to. If you are passionate about delivering exceptional customer service and have a keen interest in the pharmacy industry, we encourage you to apply for our Experienced Pharmacy Customer Service Associate Certification role. Job Objectives The primary objective of this role is to model and deliver a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you will be responsible for registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and assisting the pharmacist, under direct supervision, in the practice of pharmacy. You will also be responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Key Responsibilities Engage customers and patients by greeting them and offering assistance with products and services Resolve customer issues and answer questions to ensure a positive customer experience Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience Provide customers with courteous, friendly, fast, and efficient service Recommend items for sale to customers and recommend trade-up and/or companion items Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed Takes customer to OTC aisle when possible to assist in locating products Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions Assists pharmacists in scheduling and maintaining work flow Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program Reviews and complies with the blithequark Pharmacy Code of Conduct Strictly adheres to the blithequark policy regarding Good Faith Dispensing during all applicable prescription dispensing activities Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager Essential Qualifications To be successful in this role, you must be fluent in reading, writing, and speaking English. You must also be willing to work a flexible schedule, including evenings and weekend hours. Additionally, you must have a strong commitment to delivering exceptional customer service and be able to work in a fast-paced environment. Preferred Qualifications Six months of experience in a retail environment Prior work experience with blithequark Good math skills, including counting, measuring, and weighing medications Good computer skills Knowledge of store inventory control PTCB certification Skills and Competencies To excel in this role, you must possess excellent communication and interpersonal skills, with the ability to engage with customers and patients in a friendly and professional manner. You must also be able to work effectively in a team environment, with a strong commitment to delivering exceptional customer service. Additionally, you must be able to maintain confidentiality and handle sensitive information with discretion. Career Growth Opportunities At blithequark, we are committed to the growth and development of our team members. As a Pharmacy Customer Service Associate, you will have the opportunity to develop your skills and knowledge in the pharmacy industry, with opportunities for advancement and professional growth. We offer a range of training programs, including PTCB certification, to help you achieve your career goals. Work Environment and Company Culture At blithequark, we are dedicated to creating a welcoming and inclusive environment for our team members. We believe in fostering a culture of respect, empathy, and understanding, with a strong commitment to diversity and inclusion. Our team members are our greatest asset, and we are committed to providing a positive and supportive work environment that allows them to thrive. Compensation, Perks, and Benefits We offer a competitive compensation package, including a range of perks and benefits, such as flexible scheduling, paid time off, and opportunities for professional growth and development. We also offer a range of health and wellness programs, including access to fitness classes, healthy snacks, and mental health resources. Conclusion If you are passionate about delivering exceptional customer service and have a keen interest in the pharmacy industry, we encourage you to apply for our Experienced Pharmacy Customer Service Associate Certification role. At blithequark, we are committed to making health and happiness simpler, easier, and within reach for our customers, and we believe that our team members are our greatest asset. today and start your journey to a rewarding and fulfilling career in the pharmacy industry. To apply for this role, please click on the link provided. We look forward to receiving your application and exploring how you can contribute to our team.