Experienced On-Site Customer Service Representative – Sports and Entertainment Merchandise

At blithequark, we're not just a leading manufacturer of sports and entertainment merchandise – we're a team of passionate professionals dedicated to bringing fresh designs and innovative manufacturing techniques to the world of collectibles and novelty items. With a powerful infrastructure and a broad variety of products, we're constantly pushing the boundaries of what's possible. And we're looking for talented individuals like you to and help us reach new heights! About blithequarkblithequark is a worldwide leader in the sports and entertainment merchandise industry, with a wide range of products that cater to fans of all ages.From collectibles and novelty items to promotional memorabilia, our company has it all. With major sports licenses at our fingertips, we're able to bring the excitement of the game to fans around the world. Our team is passionate, talented, and unified, and we're committed to creating an unforgettable experience for every customer. Job SummaryWe're seeking an experienced and motivated On-Site Customer Service Representative to in Maumelle, AR. As a key member of our customer service team, you'll be responsible for providing outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively.Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence. Key ResponsibilitiesAs an On-Site Customer Service Representative at blithequark, you'll be responsible for:* Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service. * Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.* Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers. * Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer. * Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team. * Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.* Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand. QualificationsTo be successful in this role, you'll need:*2+ years of customer service experience: We're looking for someone with a proven track record of providing excellent customer service in a fast-paced environment. * Experience with Zendesk and Shopify: You'll need to be familiar with these tools and be able to use them effectively to manage customer inquiries and orders.* High school diploma or equivalent: A high school diploma or equivalent is required, but we're looking for someone with a strong work ethic and a desire to learn and grow. * Fluency in English: You'll need to be fluent in English to communicate effectively with customers and colleagues. * Strong communication skills: Both verbal and written communication skills are essential for this role. * Ability to work in a fast-paced environment: You'll need to be able to handle multiple tasks simultaneously and work well under pressure.* Proficient in using customer service software and bolthires Office Suite: You'll need to be familiar with these tools and be able to use them effectively to manage customer inquiries and orders. * Passion for sports and a good understanding of our product offerings: While not required, a passion for sports and a good understanding of our product offerings is a plus. * Must be able to pass a background check: We're committed to providing a safe and secure work environment for all employees, so a background check is required.* Flexibility to work various shifts, including weekends and holidays: You'll need to be flexible and willing to work a variety of shifts, including weekends and holidays. What We OfferAs a member of our team, you'll enjoy:* Competitive salary and benefits package: We offer a competitive salary and benefits package to ensure that our employees are well-compensated for their hard work. * Opportunity to work in a vibrant, sports-focused environment:Our office is a fun and dynamic place to work, with a team of passionate professionals who are dedicated to creating an unforgettable experience for every customer.* Climate-controlled office setting:Our office is climate-controlled, ensuring that you'll be comfortable and productive throughout the day. * Career growth and development opportunities: We're committed to helping our employees grow and develop in their careers, with opportunities for advancement and professional development. * Employee discounts on our products: As a member of our team, you'll be eligible for discounts on our products, so you can enjoy the latest and greatest in sports and entertainment merchandise.* A supportive team culture that values collaboration and innovation:Our team is passionate, talented, and unified, and we're committed to creating a supportive and inclusive work environment that encourages collaboration and innovation. If you're a motivated and passionate individual who is looking for a new challenge, we encourage you to apply for this role. As a member of our team, you'll have the opportunity to work with a talented and dedicated group of professionals who are committed to creating an unforgettable experience for every customer.Don't miss out on this opportunity to and help us reach new heights! !