Experienced Customer Service Representative – Mobile Hub – South Luzon/Metro Manila 2024

Are you passionate about delivering exceptional customer experiences and making a lasting impact on the lives of others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as a Customer Service Representative in our Mobile Hub – South Luzon/Metro Manila 2024. At blithequark, we're committed to revolutionizing the way we connect with our customers and provide them with unparalleled support. As a Customer Service Representative, you'll be at the forefront of this mission, working closely with our customers to resolve their queries, address their concerns, and exceed their expectations.About blithequarkblithequark is a leading provider of innovative solutions and services that empower individuals and businesses to reach their full potential. With a strong presence in the Philippines and a growing global footprint, we're dedicated to fostering a culture of excellence, innovation, and customer-centricity. Our team is comprised of passionate individuals who share a common goal: to make a meaningful difference in the lives of our customers. Key ResponsibilitiesAs a Customer Service Representative, you'll be responsible for:* Ensuring that the service delivered to our customers meets contractual Key Performance Indicators (KPIs)* Clarifying customer requirements, probing for understanding, and using decision-support tools and resources to provide resolution to the customer* Listening attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with the customer* Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures* Maintaining basic knowledge of client products and/or services* Preparing complete and accurate work, including appropriately notating accounts as required* Participating in activities designed to improve customer satisfaction and business performance* Offering additional products and/or services* Tracking, documenting, and retrieving information in call tracking databases* Responding to customer inquiries by referring them to published materials, secondary sources, or more senior staffEssential QualificationsTo succeed in this role, you'll need:* A high school diploma with three to six months of relevant experience preferred* A courteous and strong customer service orientation* Strong computer navigation skills and PC knowledge* The ability to effectively communicate, both written and verbally* Dependability with strong attention to detail* Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly* Tolerance for repetitive work in a fast-paced, high-production work environment* The ability to work as a team member, as well as independently* Demonstrated patience in all customer contact situations, including maintaining a pleasant and professional tone and manner* The ability to rotate shifts, as neededPreferred QualificationsWhile not required, the following qualifications would be advantageous:* Additional experience or skills may be required based on location and/or program* Familiarity with client terminology, operating standards, and procedures* Sustained metric performance levelsCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills.As a Customer Service Representative, you'll have access to:* Ongoing training and development programs to enhance your skills and knowledge* Opportunities for career advancement and professional growth* A supportive and collaborative work environment that encourages learning and innovation* Access to industry-leading tools and technologies to help you succeed in your roleWork Environment and Company CultureOur Mobile Hub – South Luzon/Metro Manila 2024 is a dynamic and fast-paced environment that's perfect for individuals who thrive in a challenging and ever-changing landscape.As a Customer Service Representative, you'll be part of a close-knit team that's passionate about delivering exceptional customer experiences. Our company culture is built on the principles of:* Customer-centricity: We're committed to putting our customers at the heart of everything we do. * Innovation: We're always looking for new and better ways to deliver exceptional customer experiences. * Collaboration: We believe that teamwork is essential to achieving our goals and exceeding our customers' expectations.* Excellence: We're dedicated to delivering high-quality service and support that meets and exceeds our customers' needs. Compensation, Perks, and BenefitsAs a valued member of our team, you'll enjoy a comprehensive compensation package that includes:* Competitive salary and benefits* Opportunities for career advancement and professional growth* Ongoing training and development programs to enhance your skills and knowledge* Access to industry-leading tools and technologies to help you succeed in your role* A supportive and collaborative work environment that encourages learning and innovationIf you're passionate about delivering exceptional customer experiences and making a lasting impact on the lives of others, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We can't wait to hear from you! LocationOur Mobile Hub – South Luzon/Metro Manila 2024 is located in PHL Manila – San Lazaro. Language RequirementsEnglish is the primary language of communication in this role. Time TypeThis is a full-time position. DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.LI-DNIThis job is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.