Experienced Logistics Customer Service Representative – Timely Execution and Exceptional Customer Experience

Are you a customer-focused professional with a passion for logistics and a knack for problem-solving? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as an Experienced Logistics Customer Service Representative. In this pivotal role, you will be the face of our company, working closely with internal and external stakeholders to deliver exceptional customer experiences and drive business growth. About blithequarkblithequark is a leading provider of innovative logistics solutions, dedicated to empowering businesses to thrive in an ever-changing world.Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. As a valued member of our team, you'll have the opportunity to work with a diverse range of clients, develop your skills and expertise, and contribute to the growth and success of our organization. ResponsibilitiesAs a Logistics Customer Service Representative at blithequark, you will be responsible for:* Processing orders for assigned customers with accuracy and efficiency* Providing timely and effective communication to customers, ensuring their needs are met and exceeded* Daily follow-up on open orders to ensure timely execution and minimize delays* Monitoring delays, interruptions, and rush orders, and adjusting processes accordingly to meet deadlines* Collaborating with internal and external teams to ensure seamless execution of customer requests* Problem-solving ad hoc internal and external issues, and implementing process improvements to enhance efficiency, quality, and bolthires-effectiveness* Preparing and analyzing KPIs and stock analysis to inform business decisions* Acting as a backup for colleagues when needed, and providing support to ensure seamless operations* Maintaining close and transparent communication with all teams on a daily basis* Participating in weekly internal and external meetings to stay informed and aligned with business objectives* Participating in training and development programs to enhance skills and knowledge* Adhering to all client work and safety rules, and maintaining a safe and healthy work environmentAdditional Job SkillsTo succeed in this role, you will need:* A minimum of 2 years of logistics experience, with a strong understanding of the industry and its challenges* Proficiency in Excel, with the ability to analyze data and inform business decisions* The ability to work proactively, with a focus on delivering exceptional customer experiences* Familiarity with SAP and EDI (Electronic Data Interchange) systems, with the ability to navigate and utilize these tools effectively* The ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results* A strong commitment to safety, with the ability to adhere to all client work and safety rulesRequired PPETo ensure your safety and well-being in the workplace, you will be required to wear:* A safety vest* Steel toe shoesWhat We OfferAs a valued member of our team, you can expect:* A competitive salary and benefits package* Opportunities for career growth and professional development* A dynamic and supportive work environment, with a focus on collaboration and innovation* A comprehensive training program, designed to enhance your skills and knowledge* A commitment to work-life balance, with flexible scheduling and a focus on employee well-being* A range of perks and benefits, includingIf you're a motivated and customer-focused professional with a passion for logistics, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees.