Customer Experience Supervisor – Remote Opportunity to Shape the Future of Blithequark's Community

Are you a seasoned customer experience professional with a passion for driving growth, innovation, and excellence? Do you thrive in a dynamic, remote work environment where creativity, collaboration, and problem-solving come together to create unforgettable experiences? If so, we invite you to join Blithequark's team as a Customer Experience Supervisor, where you'll play a pivotal role in shaping the future of our community. About BlithequarkBlithequark is a pioneering company that has revolutionized the way people discover, share, and book unique spaces around the world.Since 2014, our community has grown exponentially, welcoming over 5 million people into our locations. We're now on a mission to reach the next 50 million, and we're looking for talented individuals like you to help us achieve this vision. Key ResponsibilitiesAs a Customer Experience Supervisor at Blithequark, you'll be responsible for leading and mentoring a team of customer experience professionals, driving strategic initiatives, and ensuring exceptional customer satisfaction. Your key responsibilities will include:* Strategic Leadership: Own and drive one or more ongoing strategic areas of customer experience, such as dispute resolution, learning and development, and customer outreach.* Dispute Resolution: De-escalate and mediate disputes between users and other escalations, providing clear, concise, and helpful guidance and responses. * Team Management: Provide regular performance feedback, career development opportunities, and guidance to team members to ensure they meet and exceed metric expectations. * Process Improvement: Identify areas for improvement and develop solution-based recommendations to enhance team processes and efficiency. * Data Analysis: Run weekly KPI reports, analyze results, and provide improvement recommendations based on data trends.* Collaboration: Cross-functional collaboration across the organization, presenting in team and all-company meetings to drive alignment and progress. * Training and Development: Help plan training sessions, develop processes and guidelines, and determine the best tools available for team success. Essential QualificationsTo succeed in this role, you'll need:*3+ years of experience in customer service, support, or experience. * Strong problem-solving skills, with the ability to think critically and make sound decisions.* Excellent written and verbal communication skills, with attention to detail and grammar. * Ability to multitask and delegate, with a strong focus on teamwork and collaboration. * Working knowledge of bolthires Drive, Zendesk, Intercom, and SQL. * Ability to work independently, providing guidance and support to team members when needed. * Sense of humor and enthusiasm for working with others. Preferred QualificationsWhile not essential, the following qualifications would be beneficial:* Experience in a remote work environment.* Knowledge of customer experience software and tools. * Certifications in customer experience or related fields. * Experience in process improvement and change management. Blithequark's Culture and BenefitsAt Blithequark, we're committed to creating a diverse, equitable, and inclusive workplace where all team members feel empowered to thrive. Our remote-first culture offers:* Competitive salary range: $73,000 to $78,000 per year, depending on experience, skills, and abilities. *100% employee coverage of medical, dental, and vision insurance.*$500 annual professional development allowance. * Discount on all Blithequark bookings. * Laptop, high-res display, and stipend to set up a home office. * Monthly cell phone and internet credit. * Coworking membership (if needed). * Access to the Blithequark network of inspiring spaces. * Flexible take-it-as-you-need-it time off policy. * Wellness Fridays observed company-wide. * Biannual in-person, all-company offsites and team-building events. Diversity and InclusionAt Blithequark, we're dedicated to creating a team that's diverse, equitable, and inclusive.We believe that bringing people together from different backgrounds and identities makes us stronger and better serves our community. We encourage applicants from diverse backgrounds, locations, and experiences to apply. If you're passionate about customer experience, innovation, and growth, and you're looking for a challenging and rewarding opportunity to shape the future of Blithequark's community, please. We can't wait to hear from you! !