Experienced Live Chat Support Specialist – Work From Home Opportunity – Contract to Hire at blithequark

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where no two customer interactions are the same? If so, we invite you to join our dynamic support team at blithequark as a Live Chat Support Specialist. This is a unique opportunity to work from home, enjoy a flexible schedule, and be part of a supportive team environment that values employee growth and development. About blithequark blithequark is a leading provider of innovative solutions in the industry, dedicated to delivering exceptional customer experiences. Our mission is to empower our customers to achieve their goals by offering cutting-edge products and services that meet their evolving needs. As a Live Chat Support Specialist, you will play a vital role in helping us achieve this mission by providing top-notch support to our customers through our online chat system. Role Overview As a Live Chat Support Specialist at blithequark, you will be responsible for handling customer inquiries, resolving issues, and providing first-level technical support. Your primary goal will be to ensure that our customers receive timely and effective assistance, resulting in increased customer satisfaction and loyalty. Your day-to-day responsibilities will include: * Handling customer inquiries through our online chat system, responding to questions, and resolving issues in a timely and professional manner * Assisting with order processing and account questions, ensuring that customers receive accurate and helpful information * Providing first-level technical support, troubleshooting common issues, and escalating complex problems to senior support specialists when necessary * Maintaining detailed records of customer interactions, including chat transcripts, issue resolutions, and customer feedback * Collaborating with the support team to share knowledge, best practices, and ideas for improving customer support Schedule Options We offer flexible scheduling options to accommodate your needs and preferences. Our Live Chat Support Specialists work in three shifts: * Day Shift: 8:00 AM - 4:00 PM (Eastern Time) * Evening Shift: 4:00 PM - 12:00 AM (Eastern Time) * Overnight Shift: 12:00 AM - 8:00 AM (Eastern Time) Must-Have Qualifications To be successful in this role, you will need to possess the following qualifications: * Reliable internet service with a minimum upload speed of 10 Mbps * A desktop or laptop computer with a recent operating system and a reliable browser * Strong typing skills, with a minimum of 40 WPM (words per minute) * Excellent written English skills, with the ability to communicate complex ideas clearly and concisely * A dedicated workspace at home, free from distractions and interruptions We're Looking For We're seeking detail-oriented individuals with strong problem-solving abilities, a patient and professional attitude, and a commitment to scheduled hours. If you have: * Previous support/customer service experience, either in a call center or online chat environment * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * A willingness to learn and adapt to new processes, procedures, and technologies * A commitment to providing exceptional customer service, with a focus on resolving issues and exceeding customer expectations * A flexible schedule, with the ability to work varied shifts, including evenings and overnights Benefits Package As a Live Chat Support Specialist at blithequark, you will enjoy a comprehensive benefits package, including: * Hourly pay, with opportunities for performance incentives and bonuses * Comprehensive paid training, including onboarding, product knowledge, and technical skills development * Steady, long-term employment, with opportunities for career growth and advancement * Remote work, with no commute and the flexibility to work from home * A supportive team environment, with regular feedback, coaching, and recognition Application Requirements If you're a motivated and detail-oriented individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please apply including: * Previous support/customer service experience, including job titles, dates of employment, and a brief description of your responsibilities and achievements * Your city/state and time zone, to ensure that we can accommodate your scheduling needs * Your preferred shift(s), including day, evening, or overnight shifts * Your availability to start, including a specific start date or a range of dates Entry-Level Candidates Welcome We welcome entry-level candidates who are eager to learn and grow with our team. If you're new to the industry or looking to transition into a support role, we offer comprehensive training and development programs to help you succeed. Ready to join our dynamic support team at blithequark? by submitting your application, including the required information and a brief introduction. We look forward to hearing from you and exploring how you can contribute to our mission of delivering exceptional customer experiences.