Experienced Live Chat Agent/Customer Support Specialist – Remote Customer Service Representative

At blithequark, we're dedicated to delivering exceptional customer experiences through innovative solutions and a customer-first approach. As a Live Chat Agent/Customer Support Specialist, you'll play a vital role in providing timely, accurate, and helpful responses to customers seeking assistance via live chat, email, or other messaging platforms. If you're passionate about delivering top-notch customer service, possess excellent communication skills, and thrive in a dynamic remote work environment, we invite you to. About blithequark blithequark is a leading provider of cutting-edge solutions that empower businesses to succeed in today's fast-paced digital landscape. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional results. Key Responsibilities As a Live Chat Agent/Customer Support Specialist, your primary responsibilities will include: * Responding to customer inquiries via live chat, email, or ticketing systems in real-time, providing fast and accurate resolutions to their concerns * Resolving product or service issues quickly and effectively, ensuring customer satisfaction and loyalty * Providing accurate information regarding company products, services, orders, and policies, staying up-to-date on product knowledge, company updates, and support procedures * Escalating complex issues to the appropriate internal departments when needed, ensuring seamless communication and resolution * Documenting customer interactions in CRM or support software, maintaining accurate records and metrics * Maintaining service level targets for response and resolution times, consistently meeting or exceeding expectations * Staying current on industry trends, product updates, and support procedures, applying this knowledge to provide exceptional customer service Qualifications To succeed in this role, you'll need: * A high school diploma or equivalent; an associate's or bachelor's degree is a plus * At least 1 year of customer service or live chat support experience (preferred) * Excellent written communication skills, with a professional and friendly tone * Strong multitasking ability, comfortable managing multiple chats at once * Familiarity with customer support tools (e.g., Zendesk, Intercom, LiveChat, Freshdesk, or similar) * Reliable high-speed internet connection and a quiet work environment * Ability to work independently and stay organized in a remote setting Soft Skills In addition to the above qualifications, we're looking for individuals with: * Empathy and patience when dealing with customer concerns * Active listening and problem-solving skills * Positive attitude and willingness to help * Strong attention to detail and accuracy * Team player mindset with the ability to work autonomously Work Environment As a remote employee, you'll enjoy: * 100% remote work arrangement, with flexibility to work from anywhere * Shifts may include evenings, weekends, or holidays (depending on business hours) * Must be available for scheduled training sessions and team meetings * Opportunities for career growth and professional development Benefits We offer a competitive compensation package, including: * Competitive hourly rate or salary * Flexible work schedule (varies by role) * Paid training and development opportunities * Work-from-home stipend (if applicable) * Supportive and collaborative virtual team environment If you're passionate about delivering exceptional customer service and thrive in a dynamic remote work environment, we invite you to apply to this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you!