Experienced Live Chat and Email Support Agents – Customer Service Representatives for E-commerce Stores

Are you a customer service enthusiast with a passion for delivering exceptional experiences to online shoppers? Do you thrive in a dynamic, remote work environment where you can grow your skills and career? Look no further! blithequark is seeking highly motivated and experienced Live Chat and Email Support Agents to of customer service professionals. About blithequark blithequark is a leading provider of customer service operations for e-commerce stores, offering a comprehensive range of services including customer service agent management, infrastructure improvements, and workflow optimization. With a strong focus on innovation and customer satisfaction, we have established a fully remote team of over 100 employees in the Philippines, working together to deliver exceptional results for our clients. Since our inception in 2015, we have built a culture that values teamwork, continuous learning, and career growth. Job Summary As a Live Chat and Email Support Agent at blithequark, you will be responsible for providing world-class customer service to online shoppers, handling incoming chats and emails from multiple client websites, and working collaboratively with our team to achieve sales conversion and customer satisfaction goals. If you have a proven track record in customer service, a passion for delivering exceptional experiences, and a strong work ethic, we encourage you to apply for this exciting opportunity. Responsibilities * Convert chats into sales by providing a pleasant experience to every website visitor and helping them navigate the website. * Protect company, client, and visitor information by maintaining confidentiality and adhering to data protection policies. * Work collaboratively with the team to achieve individual and team goals, sharing knowledge and best practices to drive success. * Stay up-to-date with industry trends and best practices through continuous learning and self-paced training. * Ensure you have the right equipment and a proper workspace to work productively, meeting our minimum technical requirements. Work Experience * At least two years of customer service experience in English-speaking businesses, clients, or customers, preferably in e-commerce or similar industries. * Robust e-commerce or retail customer service background, with a proven track record of delivering exceptional results. * Genuine care for customers and clients, with a passion for delivering personalized experiences. * Sales-oriented individuals with a strong focus on conversion and customer satisfaction are highly desirable. * Social media management experience is a plus, as is at least six months of work-from-home experience. Qualifications Required * Remote work-ready, with a stable high-speed internet connection (minimum 10 Mbps) and a dedicated workspace. * Computer (laptop or desktop) with the following recommended specs: + Quad-core CPU at least 2.5 GHz or higher + RAM 16GB or higher + 1GB GPU + At least 110 GB SSD for your drive C + Dual monitor with at least 1920 x 1080 display resolutions + Headset with mic and webcam for meetings * Above-average written and verbal English communication and comprehension skills. * Great chat, email, social media, and phone etiquette. * Advance critical thinking skills, with the ability to analyze complex situations and provide effective solutions. What We Offer * Starting salary rate of $4/hour, with opportunities for performance-based compensation review. * Fully remote work environment, with the flexibility to work from anywhere with a stable internet connection and electricity. * Pandemic-proof job, with a stable and secure work environment. * Weekly pay after the first week of training, with no salary deductions. * Paid Time Offs, HMO coverage up to $50/month, and paid breaks. * Paid training and career growth opportunities, with a focus on continuous learning and professional development. * Company and team events, both virtual and offline, to foster a sense of community and teamwork. What We Don't Offer * All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily. * Company PC – you must already have or buy or upgrade your current one to meet our minimum requirements. Terms of Employment * If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements. * Full-time – you'll start between 20-30 hours/week, then gradually move up to 40-45 hours/week as you learn the process and depending on the business requirements. * This project-based job is coterminous with the client contract with blithequark. * Agents with good track records at blithequark may be transferred to other accounts/projects. If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please through our website, using Google Chrome as your browser for optimal performance. Select any of the locations listed below, as we're a fully remote company. Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us. Please provide an active mobile phone number (any network, must have Viber but not a landline #) so we can contact you via text or call if needed.