English Customer Service Email & Chat Representative – Contract to Hire Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills, a keen eye for detail, and the ability to work in a fast-paced environment? If so, we invite you to join blithequark, a rapidly expanding 14-year-old dietary supplement company, as an English Customer Service Email & Chat Representative. This contract-to-hire opportunity offers a unique chance to grow with our dynamic team and contribute to the success of our growing customer base. About blithequark blithequark is a leading dietary supplement company that has been revolutionizing the health and wellness industry for over a decade. Our commitment to providing high-quality products and exceptional customer service has earned us a loyal customer base and a reputation for excellence. As a key member of our customer service team, you will play a vital role in delivering outstanding experiences that exceed our customers' expectations. Key Responsibilities: As an English Customer Service Email & Chat Representative, you will be responsible for: * Responding to customer emails and live chat requests within 5 minutes, providing prompt and professional assistance to resolve their queries and concerns * Answering occasional phone calls to accept orders or answer customer questions, demonstrating a commitment to taking ownership of individual customer issues * Utilizing Gmail and our user-friendly company admin portal to navigate and resolve customer inquiries efficiently * Maintaining a high level of product knowledge and staying up-to-date on company policies and procedures * Collaborating with the customer service team to ensure seamless communication and resolution of customer issues * Participating in ongoing training and development to enhance skills and knowledge Essential Qualifications: To succeed in this role, you will need: * Excellent written and verbal communication skills in English, with a strong focus on grammar, spelling, and punctuation * Proficiency with Gmail and the ability to navigate our user-friendly company admin portal * Strong problem-solving skills, with the ability to think critically and resolve customer issues efficiently * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines * A customer-centric approach, with a commitment to delivering exceptional experiences * A high school diploma or equivalent, with a minimum of 1-2 years of customer service experience Preferred Qualifications: While not essential, the following qualifications would be advantageous: * Previous experience in a customer-facing role, particularly in the dietary supplement or health and wellness industry * Familiarity with CRM software and customer service platforms * Strong knowledge of dietary supplements and health-related products * Certification in customer service or a related field Skills and Competencies: To excel in this role, you will need to possess: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * A customer-centric approach, with a focus on delivering exceptional experiences * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines * A proactive and adaptable approach, with the ability to respond to changing priorities and customer needs Career Growth Opportunities and Learning Benefits: As a member of the blithequark team, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses * Mentorship and coaching from experienced customer service professionals * Opportunities for career growth and advancement, with a focus on developing your skills and expertise * A dynamic and supportive work environment, with a focus on collaboration and teamwork Work Environment and Company Culture: blithequark is a fast-paced and dynamic company that values innovation, creativity, and customer satisfaction. Our team is passionate about delivering exceptional experiences and making a positive impact on our customers' lives. As a member of our team, you will be part of a collaborative and supportive environment that encourages growth, learning, and fun. Compensation, Perks, and Benefits: As an English Customer Service Email & Chat Representative, you will receive: * A competitive hourly rate of $10 per hour * Opportunities for career growth and advancement * Ongoing training and development opportunities * A dynamic and supportive work environment * A comprehensive benefits package, including health insurance, paid time off, and retirement savings : If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! []( [](