Customer Service Rep – 100% REMOTE!!!

OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Bilingual Customer Service Rep – 100% REMOTE” Position: Customer Service Rep – 100% REMOTE!!! Location: Texas Duration: 6 months+ temp-to-hire Pay rate: $16/hr on W2 Important: • Work schedule: Must be available 9AM to 9 PM CST, Monday through Friday • The client MUST have their own Laptop/ computer to work REMOTELY • Wired internet connection from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum) • Candidate can be located anywhere in Texas JOB DESCRIPTION: • High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information; • ability to comply with current and updated policies and procedures; • ability to interact courteously and effectively with a diverse population; cultural competency; • excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment; • ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; • proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time; JOB RESPONSIBILITIES: • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken • Follow standard operating procedures to ensure consistency and accuracy • Address customer’s inquiries and resolve problems to ensure that appropriate changes are made • Refer unresolved customer grievances to designated departments for further investigation • Communicate with supervisor regarding any potential needs or concerns • Perform data entry accurately • Perform other duties as assigned by management Thanks! GURJANT "GARY" SINGH | LEAD RECRUITER Office 925.297.5994 | Apply tot his job