Experienced Learning Specialist for Japanese Language and Culture - Customer Service Training and Development Expert

Introduction to blithequark At blithequark, our mission is to be the most customer-centric organization on earth, and we are committed to achieving this goal by hiring exceptionally talented, bright, and driven individuals. Our blithequark Business Customer Services learning experience team is seeking a seasoned Learning Specialist to join our ranks. As a Learning Specialist, you will play a crucial role in boosting the competencies of our customer service associates by developing and conducting effective training programs.Your expertise will indirectly help enhance the employee's workplace performance in conjunction with our company's core values to meet the goals of the organization. Job Scope and Responsibilities As a Learning Specialist at blithequark, your primary responsibility will be to deliver bolthires orientation and new hire training to all job levels, both virtually and in person, as required by the business. You will be expected to meet or exceed performance expectations with regards to new hire training, including training yield, customer experience, and AHT performance.Additionally, you will design and deliver continuous learning sessions for existing employees to meet or exceed improvement goals. Be an expert communicator (written and verbal communication) in Japanese (JLPT N1) and English Deliver blithequark orientation and new hire training to all job levels (virtually or in person; as the business requires) Meet/exceed performance expectations w.r.t new hire training (e.g., Training Yield, customer experience, and AHT performance) Design and Deliver continuous learning sessions for existing employees to meet/exceed improvement goals Proactively analyze performance data to identify gaps, propose, and deliver training interventions to meet/exceed improvement goals Gather training needs (via performance data analysis, voice of business, and voice of associates sessions), design, and deliver training interventions to address these needs Maintain and report data (e.g., trainee attendance, performance, and analysis, etc.) timely and accurately Participate in call listening sessions and quality calibrations to keep abreast of updates and developments Take customer contacts every month to keep abreast of latest process updates and changes Lead and/or be a team member on improvement projects that are aimed at enhancing business performance Key Job Responsibilities In this role, you will be expected to coordinate training sessions based on site needs, conduct daily sessions with trainees, track and provide weekly debriefs and reporting to the blithequark Business Customer Services Leadership Team, and document feedback and audit results to help the Leadership Team identify strengths as well as areas of opportunity.You will also contribute to additional training projects as required, understand workflow and daily production goals, solve problems, react quickly and productively, and serve as a resource for specific problems and undertake the appropriate steps to resolve. Coordinate training sessions based on site needs Conduct daily sessions with trainees Track and provide weekly debriefs and reporting to the blithequark Business Customer Services Leadership Team Document feedback and audit results to help the Leadership Team identify strengths as well as areas of opportunity Contribute to additional training projects as required Understand workflow and daily production goals Solve problems, react quickly and productively, and serve as a resource for specific problems and undertake the appropriate steps to resolve Essential Qualifications To be successful in this role, you must be an expert in the Japanese language (JLPT N1 certified) and English language, with at least 2+ years of experience in training delivery roles or similar experience.You must also be flexible to work within a 24/7 x 365 days global team across a variety of time zones. Good communication skills for the purpose of knowledge transfer and skill development, as well as good coordination and organization skills, are essential. Expert in Japanese language (JLPT N1 certified) and English language 2+ years of experience in training delivery roles or similar experience Flexible to work within a 24/7 x 365 days global team across a variety of time zones Good communication skills for the purpose of knowledge transfer and skill development Good coordination and organization skills Preferred Qualifications Preferred qualifications for this role include experience in customer service or customer service-related work experience, training experience specific to a contact center environment, a bachelor's degree or significant college coursework in communication, education, or a related field, and experience working with Learning Management Systems (LMS).Experience in customer service or customer service-related work experience Training experience specific to a contact center environment Bachelor's degree or significant college coursework in communication, education, or a related field Experience working with Learning Management Systems (LMS) Skills and Competencies To succeed in this role, you must possess extensive expertise in cultural and soft skills relevant to a contact center environment, as well as a competent user level of bolthires Office tools (Word, Excel, and PowerPoint).You must also be able to maintain a positive attitude and presence on the floor, facilitate and present to groups of up to 30 people in a class, and act as an effective people manager during mentored production periods during training. Extensive expertise in cultural and soft skills relevant to a contact center environment Competent user level of bolthires Office tools (Word, Excel, and PowerPoint) Maintain a positive attitude and presence on the floor Facilitate and present to groups of up to 30 people in a class Act as an effective people manager during mentored production periods during trainingCareer Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development.As a Learning Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. You will also have access to a range of training and development programs, including leadership development, communication skills, and technical skills training. Work Environment and Company CultureOur work environment is fast-paced and dynamic, with a focus on innovation, creativity, and customer satisfaction.We are committed to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to contribute their best work. Our company culture is built on a set of core values, including customer obsession, ownership, inventiveness, and frugality, and we are looking for individuals who share these values and are passionate about delivering exceptional customer experiences. Compensation, Perks, and BenefitsOur compensation package is competitive and reflects the bolthires of labor across several US geographic markets.The base pay for this position ranges from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. We also offer a range of perks and benefits, including equity, sign-on payments, and other forms of compensation, as well as a full range of medical, financial, and/or other benefits. Conclusion If you are a motivated and experienced Learning Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.As a member of our team, you will have the opportunity to work with a talented group of professionals, develop your skills and expertise, and contribute to the success of our organization. Don't miss out on this chance to and help us achieve our mission of being the most customer-centric organization on earth. to become a part of the blithequark team!