Experienced Full Stack Technical Support / Customer Service Representative – German & English Bilingual – Remote Work Opportunity

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for problem-solving and a strong focus on building customer relationships? If so, we invite you to at blithequark as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a bilingual German and English speaker, you'll play a vital role in providing top-notch support to our clients, helping them navigate their products and services with ease. About blithequarkblithequark is a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging.We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies forCareer Growth."Our team is comprised of talented individuals from over 70 countries, united by a shared passion for delivering exceptional customer experiences and driving innovation through technology. Career Growth and Personal DevelopmentAt blithequark, we believe in empowering our team members to grow and develop their careers. As a Technical Support / Customer Service Representative, you'll have access to comprehensive training, cutting-edge technologies, and ongoing support to ensure your success.Plus, with over 80% of our managers and leaders promoted from within, there's real potential for career advancement and personal growth. Key ResponsibilitiesAs a Technical Support / Customer Service Representative, you'll be responsible for:* Providing inbound customer support using a call flow guide in the customer's preferred language* Resolving technical issues related to hardware, software, and client products* Tracking, documenting, and retrieving information in databases* Being an amazing problem-solver and offering additional products and/or services* Delivering expert customer experiences with a smileYour QualificationsTo succeed in this role, you'll need:* Fluency in both German and English, with the ability to read, write, and speak both languages* Strong focus on building customer relationships and delivering exceptional experiences* 1+ year of customer service experience, with technical support experience a plus* Open availability and a quiet, distraction-free environment to work from in your home* Proficiency in fast-paced multi-tasking and eagerness to learn new technologies* Strong problem-solving skills with the ability to ask probing questions to come to a resolution* Strong computer navigation skills and PC knowledge* A desktop or laptop to complete PC and internet testing, with a work computer may be provided depending on the position offered* High Speed internet (no wireless/hotspots or satellite) and a smartphone* Residency in the United States and a valid U.S.address for residenceWhat's in it for you? As a Technical Support / Customer Service Representative at blithequark, you'll enjoy:* A starting wage between $15 and $17 (pay rate will not be below applicable minimum wage)* Paid training and performance-based incentives* Lucrative employee referral bonus opportunities* DailyPay enrollment option to access pay "early," when you want it* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)* Health and wellness programs with trained partners to help promote a healthy you* Mentorship programs that support your rewarding career journey* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moretoday!If you're passionate about delivering exceptional customer experiences and growing your career, we invite you to apply for this exciting opportunity. As a Technical Support / Customer Service Representative at blithequark, you'll be part of a dynamic team that's shaping the future of customer service. Don't miss out on this chance to reimagine the best version of yourself and join our community of game-changers. and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." Benefits and Perks * Starting wage between $15 and $17 (pay rate will not be below applicable minimum wage)* Paid training and performance-based incentives* Lucrative employee referral bonus opportunities* DailyPay enrollment option to access pay "early," when you want it* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)* Health and wellness programs with trained partners to help promote a healthy you* Mentorship programs that support your rewarding career journey* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more What We Offer * Comprehensive training and ongoing support to ensure your success* Access to cutting-edge technologies and tools to help you deliver exceptional customer experiences* Opportunities for career advancement and personal growth, with over 80% of our managers and leaders promoted from within* A dynamic and inclusive work environment that values diversity, equity, and inclusion* A range of benefits and perks to support your physical and mental well-being* Celebrations and events that promote a sense of community and belonging If you're passionate about delivering exceptional customer experiences and growing your career, we invite you to apply for this exciting opportunity.Please through our website, and we'll be in touch to discuss your qualifications and next steps. Equal Opportunity Employer blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to creating a diverse and inclusive work environment that values and respects all individuals. If you're interested in learning more about our EEO policies and procedures, please visit our website. Reasonable Accommodation If you require a reasonable accommodation to apply for this position or to perform the essential functions of the job, please click here to request assistance.Don't miss out on this chance to reimagine the best version of yourself and join our community of game-changers. and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."