Experienced Customer Service Representative - Sales (Hybrid) – Join the Voice of blithequark

Are you ready to embark on a thrilling career journey as the voice of blithequark? Do you have a passion for delivering exceptional customer experiences, staying up-to-date with the latest technology, and driving sales growth? If so, we invite you to join our dynamic team as an Experienced Customer Service Representative - Sales (Hybrid). This is an exciting opportunity to be part of a global leader in communications and technology, where you'll redefine customer service and create meaningful connections with each customer.About blithequarkblithequark is a pioneer in making connections, and we've been doing so for nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been innovating and pushing the boundaries of what's possible. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. Our commitment to innovation, customer satisfaction, and employee growth has made us a leader in the industry.Job SummaryAs an Experienced Customer Service Representative - Sales (Hybrid), you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolve issues related to service, billing, payments, and collections, and explain bills and product features clearly. You'll also troubleshoot basic problems and seek higher support if needed, build customer confidence and loyalty by resolving issues, and support various customer inquiries, including technical issues.Key Responsibilities* Handle customer interactions (calls, chats, emails) in a fast-paced environment* Accurately resolve issues related to service, billing, payments, and collections* Explain bills and product features clearly* Troubleshoot basic problems and seek higher support if needed* Build customer confidence and loyalty by resolving issues* Support various customer inquiries, including technical issues* Work a flexible 40-hour per week schedule, which may include nights, weekends* Participate in paid training to stay up-to-date with the latest technology, devices, and our entire lineup of products, services, and promotionsWhat We're Looking For* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and creating meaningful connections with each customer.* Strong Work Ethic: You're a team player who's committed to achieving sales goals and driving customer satisfaction. * Adaptability: You're flexible and able to work in a fast-paced environment, handling multiple customer interactions simultaneously. * Problem-Solving Skills: You're able to troubleshoot basic problems and seek higher support if needed. * Attention to Details: You're meticulous and able to accurately resolve issues related to service, billing, payments, and collections. Perks and Benefits* Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark home phone* Tuition reimbursement program* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year* There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired* Paid Parental Leave* Medical/Dental/Vision coverage* 401(k) plan* Additional sick leave beyond what state and local law require may be available but is unprotected* Adoption Reimbursement* Disability Benefits (short term and long term)* Life and Accidental Death Insurance* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal* Employee Assistance Programs (EAP)* Extensive employee wellness programsWork from Home (WFH) Requirements* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).* AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). Career Growth OpportunitiesAs a member of our team, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.You'll be part of a dynamic team that's committed to innovation, customer satisfaction, and employee growth. With blithequark, the possibilities are limitless, and we're excited to have you ! CompensationOur Customer Service Representatives - Sales (Hybrid) earn $23.45 an hour + uncapped commissions for sales goals. Not to mention all the other amazing rewards that working at blithequark offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Equal Employment OpportunityIt is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities.If you're ready to take the lead as the voice of blithequark, we'd love to hear from you! and join our dynamic team as an Experienced Customer Service Representative - Sales (Hybrid). Don't miss this opportunity to jumpstart your sales career and be part of a global leader in communications and technology.