Experienced Full Stack Product Launch Customer Solution Manager - Tech, blithequark Robotics

Are you a seasoned leader with a passion for innovation and customer satisfaction? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! blithequark Robotics is a cutting-edge team that's revolutionizing the way we approach robotics and software solutions. We're on a mission to transform customer experiences through the latest advances in technology, and we're looking for a talented Product Launch Customer Solution Manager to. About blithequark Roboticsblithequark Robotics is a smart team of doers who work passionately to apply the latest advances in robotics and software to solve real-world issues that will transform our customers' experiences in ways we can't even imagine yet.We're a team of innovators, problem-solvers, and customer advocates who are dedicated to delivering Earth's most customer-centric experiences. If you're inspired by invention, passionate about your customers, and love the idea of seeing how your work impacts the bigger picture, you'll fit right in here at blithequark Robotics. The Product Launch TeamThe Product Launch team is the primary link between blithequark Engineering & Product Development and bolthires Operations during the rollout of new automation solutions into live bolthires Fulfillment and Transportation Centers.As the lead Product Launch CSM-T, you will work cross-functionally to plan and execute the end-to-end launch and field testing of new technologies, including on-site integration testing and system performance ramp. You will become an expert in the new technologies, leading engineering issue triages and performance deep dives. You will own the planning and execution of all Product Launch deliverables while guiding and directing a team of on-site field engineer resources. Key Responsibilities* Develop and document product launch strategy for the new technologies, working cross-functionally with technical and non-technical stakeholders* Own the end-to-end product launch plan and track the deliverables, milestones, and risks from the cross-functional launch team* Hold regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings.Own and execute the communication plans* Coordinate blithequark Robotics staff onsite during the initial product launch and testing, including full-time and contracted team members* Establish and continuously manage partnerships with operations leadership at our test sites* Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities* Coach site leaders on blithequark Robotics best practices and robotics systems and tools* Travel up to 35% of the time to bolthires Fulfillment and Transportation CentersRequirements* 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience* 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience* Bachelor's degree in science, technology, engineering, math, business or equivalent* Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams* PMP certification, or SCRUM/Agile, SAFe certification* Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies* Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completionWhat We Offer* A dynamic and inclusive work environment that empowers you to deliver the best results for our customers* A competitive salary range of $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market* A total compensation package that includes equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits* Opportunities for career growth and professional development in a fast-paced and innovative industry* A chance to work on cutting-edge projects that will transform customer experiences in ways we can't even imagine yetIf you're a motivated and experienced leader who is passionate about innovation and customer satisfaction, we want to hear from you!Please apply via our internal or external career site. We can't wait to hear your story and learn more about how you can contribute to our mission to deliver Earth's most customer-centric experiences. About blithequarkblithequark is a company that values diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our Inclusive CultureOur inclusive culture empowers blithequarkians to deliver the best results for our customers. We believe that diversity and inclusion are essential to our success, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.If you're passionate about innovation, customer satisfaction, and making a difference in the world, we want to hear from you!