Customer Outreach Manager (Remote Call Center) – Drive Growth and Excellence at blithequark

Are you a results-driven professional with a passion for customer outreach and team management? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Customer Outreach Manager, leading our appointment setting team to new heights of success. About blithequarkblithequark is a leading natural health company that develops and markets innovative nutraceuticals, empowering individuals to take control of their well-being. Our mission is to revolutionize the way people live, and we're committed to delivering exceptional customer experiences that exceed expectations.As a key member of our team, you'll play a vital role in driving growth, improving customer satisfaction, and fostering a collaborative work environment. Job SummaryAs a Customer Outreach Manager, you'll oversee a team of appointment setters, providing guidance, coaching, and feedback to ensure they meet and exceed performance targets. You'll be responsible for developing and refining outreach strategies, scripts, and scheduling workflows to optimize results. Your expertise will help align scheduling priorities with sales goals, ensuring seamless handoffs between appointment setters and sales representatives.If you're a data-driven, results-oriented leader with a passion for customer interaction, we encourage you to apply. Key Responsibilities* Team Management+ Recruit, train, and supervise a team of appointment setters, fostering a culture of excellence and accountability. + Monitor individual and team performance through key performance indicators (KPIs) and ensure targets are met. + Provide coaching and feedback to improve performance and productivity. * Process Optimization+ Develop and refine scripts, outreach strategies, and scheduling workflows to maximize results.+ Implement tools and technologies to streamline the appointment-setting process. + Monitor call metrics, appointment conversion rates, and reporting to identify areas for improvement. * Collaboration with Sales Teams+ Work closely with sales representatives to align scheduling priorities with sales goals. + Ensure smooth handoffs between appointment setters and sales reps. + Communicate feedback from clients or prospects to improve outreach efforts. * Reporting and Analysis+ Track and report key metrics, including call volume, appointments scheduled, no-shows, and conversion rates.+ Identify trends, gaps, and opportunities for process improvement. * Customer Interaction+ Handle escalations or complex scheduling requests from potential clients. + Ensure a high level of professionalism and customer satisfaction during the appointment-setting process. Essential Qualifications* At least two years of experience working in a virtual position, with a proven track record of success in a sales environment. * Strong leadership skills, with the ability to motivate and guide a team to achieve exceptional results.* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, sales teams, and internal stakeholders. * Data-driven approach, with the ability to analyze key performance metrics and make informed decisions. * Strong problem-solving skills, with the ability to think critically and creatively. * Proficiency in bolthires Office, with experience using CRM software and other productivity tools. Preferred Qualifications* Experience in the natural health/dietary supplement vertical.* Strong knowledge of sales strategies, scripts, and workflows. * Experience with call center software and technology. * Certification in sales, leadership, or customer service. What We Offer* Competitive hourly rate of $25.00 per hour. * Full-time, work-from-home position with flexible scheduling (8:30 a.m. to 5:00 p.m. EST, Monday through Friday, with up to one hour of flexibility). * Paid sick time off, 6 holidays per year, and paid vacation leave. * Performance bonuses and opportunities for career growth and development.* Employee discount on blithequark products. * Collaborative and supportive remote work environment. If you're a motivated, results-driven professional with a passion for customer outreach and team management, we encourage you to apply for this exciting opportunity. Please through the link below:We look forward to hearing from you and exploring how you can contribute to the success of blithequark. About blithequarkblithequark is a leading natural health company that develops and markets innovative nutraceuticals, empowering individuals to take control of their well-being.Our mission is to revolutionize the way people live, and we're committed to delivering exceptional customer experiences that exceed expectations. At blithequark, we're passionate about creating a collaborative and supportive work environment that fosters growth, innovation, and excellence. If you're a motivated, results-driven professional with a passion for customer outreach and team management, we encourage you to apply for this exciting opportunity. Contact UsIf you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.