Senior Customer Success Manager (Fixed Term Cover) - Remote Opportunity at blithequark

Are you a customer-centric professional with a passion for driving business growth and delivering exceptional experiences? Do you thrive in a dynamic, global environment where innovation meets social impact? We're seeking a seasonedSenior Customer Success Manager to join our blithequark team, working remotely and making a meaningful difference in the lives of our customers and employees worldwide. About blithequarkAt blithequark, we're revolutionizing the way companies hire, pay, and care for talent anywhere in the world.Our global employment platform empowers businesses to create a highly-engaged culture without the need for a physical office. With a fully-distributed team of over 500 employees across 60+ countries, we're proud to have been featured in Forbes as one of the top 30 companies for remote jobs. Our commitment to diversity, equity, and inclusion has earned us a 60% female employee base and a B Corp status in 2023. Join us in shaping the future of global employment and making a positive impact on the world.The RoleAs a key member of our Customer Success team, you'll focus on nurturing and retaining our most strategic customers, ensuring they maximize the value of our products and services. You'll work closely with your Account Manager to align day-to-day activities with a clear picture of high-value partnership between blithequark and our customers. Your expertise will be essential in driving customer success initiatives, managing customer expectations, and resolving conflicts. Key Responsibilities* Manage a portfolio of blithequark's most strategic accounts, acting as a trusted advisor to your customers and understanding their business objectives, challenges, and goals.* Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments. * Educate customers about blithequark's product and services and run product training for different customer personas. * Effectively handle customer escalations by working cross-functionally to find prompt and satisfactory resolutions. * Apply a data-driven mindset to customer inquiries, needs, and insights to feed the customer voice back to the business.* Work cross-functionally with Product, Account Management, and Support to translate customer feedback and ensure high-impact and customer-centric improvements. * Complete ongoing upskilling as our product rapidly continues to accelerate. Core Requirements* 4+ years of experience in a Customer Success, Account Manager, or quota-carrying role, preferably in a SaaS or technology company. * Proven track record of managing multiple customer relationships and driving customer success initiatives. * Ability to effectively manage customer expectations and any conflicts should they arise.* Excellent operating rhythm to keep routine deliverables on track while escalations emerge. * Excellent communication and presentation skills. * Problem-solving mentality and demonstrated conflict resolution capabilities. * Autonomous, professional, and human-centric approach to customer relationships. * Process-minded with a focus on scale and efficiency for your work. * Comfortable working remotely and taking a proactive approach to asynchronous communication. * Growth-minded and solutions-oriented with the desire to roll up your sleeves and solve problems as they arise.* A curious team player with the interest to try new things, bring initiatives, test, and use the possibility to be creative. * A high degree of empathy and a positive attitude. You work hard and know that everyone around you is, too. * Drive for the social impact mission and desire to use skills to influence global change and employment opportunities. Preferred Qualifications* Experience in the EOR or HR industry and employment practices in more than 1 country. * Proficiency in Zendesk, Asana, Notion, and Slack.* Ability to speak languages other than English fluently. What You'll Need* A reliable home internet connection (or be able to get one)* Fluent English language skillsWhy Join blithequark? * Be part of a global team that's shaping the future of employment and making a positive impact on the world. * Work remotely and enjoy a flexible, autonomous work environment. * Collaborate with a diverse and talented team of professionals who share your passion for customer success. * Develop your skills and expertise in a rapidly evolving industry.* Enjoy a comprehensive benefits package, including competitive salary, stock options, and professional development opportunities. * Make a meaningful difference in the lives of our customers and employees worldwide. If you're a motivated and customer-centric professional with a passion for driving business growth and delivering exceptional experiences, we'd love to hear from you. Please through our website including your resume, cover letter, and any relevant work samples. We can't wait to welcome you to our blithequark team!