Experienced Full Stack Customer Success Manager – Strategic Account Services at blithequark

Are you a seasoned professional with a passion for driving business growth and delivering exceptional customer experiences? Do you thrive in fast-paced environments where innovation and ambiguity are the norm? If so, we invite you to join blithequark as an Experienced Full Stack Customer Success Manager – Strategic Account Services. In this pivotal role, you will shape the future of our Strategic Account Services (SAS) organization, driving business growth for our most influential Sellers on the bolthires Store.About blithequarkblithequark is a leading e-commerce company that is revolutionizing the way people shop and interact with brands. Our mission is to provide an unparalleled customer experience, and we're committed to building a diverse and inclusive workplace that reflects the communities we serve. As a member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about innovation, customer satisfaction, and growth. Job SummaryAs an Experienced Full Stack Customer Success Manager – Strategic Account Services, you will be responsible for driving business growth for our Sellers by delivering an optimal level of service through strategic insights and relentlessly high operational standards.You will own building and executing strategic joint business plans with your Sellers, collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic, and conversion drivers, and operational improvement opportunities. Key Responsibilities* Business Growth+ Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. + Analyze data and trends to identify, action, and/or influence long-term opportunities to maximize potential for your assigned portfolio of Sellers.+ Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities for customers and Sellers. + Create tailored solutions and recommendations, where out-of-the-box thinking is necessary, and present compelling value propositions using a strategic and consultative approach. + Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your Sellers to find joint areas of opportunity to drive customer success with bolthires.* Seller Relationship Management+ Build effective working relationships with your Sellers, being a trusted advisor and business advocate. + Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA. + Drive optimal program and Customer Success Manager satisfaction. + Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. + Play a "consultant" role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations.* Program Process Excellence+ Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment. + Improve team efficiency and optimize previously defined processes, managing initiatives, delivering critical solutions, improvements, and mechanisms by working independently across teams. + Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services. + Identify, quantify, and define feature enhancements and new products to improve bolthires products based on customer feedback, data analysis, and feature gaps with competitive products.Essential Qualifications* 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships. * Bachelor's degree or equivalent. * Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. * Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.* Ability to digest and manipulate large data sets using pivot tables, lookups, and compound formulas. * Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions. Preferred Qualifications* Experience in E-commerce, Corporate Retail, Consulting, and/or B2B. * Communication and presentation skills. * Effective territory/account management. * Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.* Understanding of retail math and formulas for the purpose of making business decisions. * Experience using analytical, account management, and productivity tools, including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and bolthires Office Suites. * Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. What We Offer* Competitive base pay, ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market.* Equity, sign-on payments, and other forms of compensation as part of a total compensation package. * A full range of medical, financial, and/or other benefits. * Opportunities for career growth and professional development. * A dynamic and inclusive work environment that values diversity, equity, and inclusion. If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please visit our career site to, and of innovators and customer advocates at blithequark.