Experienced Customer Service Representative – Virtual Call Center Operations

Are you a highly motivated and customer-focused individual looking for a flexible and rewarding career opportunity? Do you thrive in a dynamic environment where no two days are ever the same? Look no further than blithequark, a leading provider of virtual call center services. As an Independent Contractor with blithequark, you will have the freedom to choose your own schedule, work from the comfort of your own home, and enjoy the satisfaction of delivering exceptional customer experiences. About blithequark blithequark is a well-established company that has been ranked #4 in FlexJob's 2020 Top 100 Companies with Remote Jobs. We pride ourselves on providing a supportive and inclusive work environment that empowers our Independent Contractors to succeed. With a diverse range of clients across various industries, including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, and Tax Support, you will have the opportunity to work with a variety of customers and develop your skills in a dynamic and fast-paced environment. Key Responsibilities As an Independent Contractor with blithequark, you will be responsible for providing exceptional customer service to our clients' customers. This will involve: * Conducting inbound and outbound customer service calls with customers * Creatively problem-solving to resolve customer issues * Quickly assessing customer needs and providing sound solutions * Providing a high-level of customer service * Documenting details of all calls and customer interactions * Managing through multiple systems, programs, and screens simultaneously Essential Qualifications To be successful in this role, you will need: * A minimum of 1 year of customer service experience * Excellent communication and problem-solving skills * Ability to work independently and as part of a virtual team * Basic typing skills and computer literacy * Strong customer service and written skills * Comfortable empathizing and remaining patient with difficult callers Preferred Qualifications While not essential, the following qualifications would be beneficial: * Experience handling inbound and outbound calls * Familiarity with multiple systems, programs, and screens * Strong organizational and time management skills * Ability to work in a fast-paced environment with multiple priorities Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work independently and as part of a virtual team * Strong problem-solving and critical thinking skills * Ability to adapt to changing situations and priorities * Strong customer service and written skills * Comfortable with technology and able to navigate multiple systems and programs Career Growth Opportunities and Learning Benefits As an Independent Contractor with blithequark, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. We offer: * Ongoing training and development opportunities * Access to a range of tools and resources to support your success * Opportunities for career advancement and professional growth * A supportive and inclusive work environment that values diversity and inclusion Work Environment and Company Culture At blithequark, we pride ourselves on creating a supportive and inclusive work environment that empowers our Independent Contractors to succeed. Our company culture is built on the following values: * Respect and empathy for all individuals * A commitment to excellence and continuous improvement * A focus on customer satisfaction and delivery * A supportive and inclusive work environment that values diversity and inclusion Compensation, Perks, and Benefits As an Independent Contractor with blithequark, you will be responsible for your own tax obligations and will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Independent Contractors may also receive performance-based pay or other incentives. Availability and Scheduling As an Independent Contractor, you will have the flexibility to choose your own schedule and work at times that suit you. You will be able to self-schedule in 30-minute blocks and dictate when and how often you commit to servicing our clients. The more you service, the higher your earning potential! Technology Requirements To succeed in this role, you will need to have access to a reliable computer and internet connection. Please review our basic technology requirements by clicking here. Some clients may require additional security measures and technology equipment. What's Next? If you are a motivated and customer-focused individual looking for a flexible and rewarding career opportunity, we encourage you to ! Once qualified, a member of our team will reach out with next steps. Get ready to join blithequark Nation and start your journey to success! Application and Certification Process To become an Independent Contractor with blithequark, you will need to complete the following steps: * Complete an application to Join blithequark Nation, which includes passing a background/credit check * The background/credit check requires a $45 processing fee paid directly to our vendor * View our background and credit check requirements here * Sign an Independent Contractor Agreement * Complete a W9 form * Opportunities that you choose may have additional requirements, including certification specific to a program Program Metrics Requirements Some programs may require Independent Contractors to provide services above posted minimum standards to maintain eligibility. Please review the specific requirements for each program. Availability Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability. Get Ready to Join blithequark Nation! We are currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY. and take the first step towards a rewarding and flexible career with blithequark!