Experienced Full Stack Customer Service Representative – Work From Home Opportunity

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we have an exciting opportunity for you to join blithequark's dynamic team as a Work From Home Customer Service Representative! About blithequarkblithequark is a leading provider of business process outsourcing, staff augmentation, and IT services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.With a diverse lineup of tech-enabled business services operating companies, blithequark is committed to driving modernization through digitalization and ensuring clients do more for less. Job SummaryAs a Work From Home Customer Service Representative, you will be responsible for providing exceptional customer experiences through various channels, including phone, email, and chat. You will be the face of blithequark, interacting with customers to resolve support issues, sell new products and services, and ensure best-in-class customer satisfaction.If you're a motivated, energetic, and dedicated individual with excellent communication skills, we want to hear from you! Key Responsibilities* Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner* Utilize systems and technology to complete account management tasks, including data entry and customer updates* Recognize sales opportunities and apply sales skills to upgrade customer experiences* Explain and position products and processes with customers to ensure understanding and satisfaction* Escalate customer dissatisfaction with managerial teams to ensure prompt resolution* Ensure first-call resolution through problem-solving and effective call handling* Meet or exceed performance metrics, including customer satisfaction, first-call resolution, and sales targetsCandidate Qualifications* Must be 18 years of age or older* High school diploma or equivalent* Excellent organizational, written, and oral communication skills* Ability to type swiftly and accurately (20+ words per minute)* Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)* Basic understanding of Windows operating system* Highly reliable with the ability to maintain regular attendance and punctuality* Ability to evaluate, troubleshoot, and follow-up on customer issues* Aptitude for conflict resolution, problem-solving, and negotiation* Customer service-oriented (empathetic, responsive, patient, and conscientious)* Ability to multi-task, stay focused, and self-manage* Strong team orientation and customer focus* Ability to thrive in a fast-paced environment where change and ambiguity are prevalent* Excellent interpersonal skills and ability to build relationships with team members and customersEssential Skills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving and conflict resolution skills* Ability to work independently and as part of a team* Proficiency in bolthires Office Suite and Windows operating system* Ability to learn and adapt to new systems and technologies* Strong customer service skills, including empathy, responsiveness, and patience* Ability to meet or exceed performance metrics, including customer satisfaction, first-call resolution, and sales targetsCareer Growth Opportunities and Learning Benefits* Opportunities for career advancement and professional growth* Comprehensive training program to ensure success in the role* Ongoing coaching and feedback to support performance improvement* Access to industry-leading tools and technologies* Collaborative and dynamic work environment with a focus on teamwork and customer satisfactionWork Environment and Company Culture* Work from home opportunity with a flexible schedule* Collaborative and dynamic work environment with a focus on teamwork and customer satisfaction* Opportunities for career advancement and professional growth* Comprehensive training program to ensure success in the role* Ongoing coaching and feedback to support performance improvement* Access to industry-leading tools and technologiesCompensation, Perks, and Benefits* Competitive compensation package, including base salary and performance-based incentives* Comprehensive benefits package, including medical, dental, and vision coverage* Paid time off and holidays* Opportunities for career advancement and professional growth* Comprehensive training program to ensure success in the role* Ongoing coaching and feedback to support performance improvement* Access to industry-leading tools and technologiesIf you're a motivated, energetic, and dedicated individual with excellent communication skills, we want to hear from you!Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Opportunity Employerblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We believe that diversity and inclusion are essential to our success and are committed to providing a work environment that is welcoming and inclusive for all employees. Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), blithequark provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Conditions of Employment* Must be authorized to work in the country where the job is based. * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.* Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)About blithequarkblithequark is a leading provider of business process outsourcing, staff augmentation, and IT services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, blithequark is committed to driving modernization through digitalization and ensuring clients do more for less.Join the blithequark TeamIf you're a motivated, energetic, and dedicated individual with excellent communication skills, we want to hear from you! Please apply including your resume and a cover letter, to. We can't wait to hear from you!