Principal Product Manager - Customer Data Platform at blithequark

Are you a seasoned product leader with a passion for revolutionizing customer experiences through cutting-edge technology? Do you thrive in a fast-paced environment where collaboration, innovation, and data-driven decision-making are the norm? Look no further than blithequark, a leader in the insurance industry, as we embark on a multi-year technology transformation journey to reimagine the customer experience. As a Principal Product Manager on our Customer Data Platform (CDP) team, you will play a pivotal role in shaping the future of our CDP, a key player in our mission to redefine customer engagement.With strong executive support for data-driven initiatives, our vision emphasizes providing the right data at the right time, accelerating the journey to becoming a data-driven organization. If you're ready to join a dynamic team of innovators and make a lasting impact, we invite you to apply for this exciting opportunity. About blithequarkblithequark is a subsidiary of Berkshire Hathaway and a leader in the insurance industry, with a rich history of innovation and customer satisfaction. For over 75 years, we've stood out from the rest of the industry with our low rates, outstanding service, and clever marketing.As a wholly owned subsidiary of Berkshire Hathaway, we offer our associates training and career advancement in a financially stable and rewarding workplace. Job ResponsibilitiesAs a Principal Product Manager on our CDP team, you will be responsible for leading the revolution in customer experiences through our cutting-edge CDP. Your key responsibilities will include:* Collaborating with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs* Working closely with internal stakeholders to understand their data needs and translating those needs into user stories for Data & Analytics, technical, and engineering teams* Helping develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals* Identifying new data sources and onboarding existing data sources to the CDP* Evolving our identity resolution models (deterministic and probabilistic)* Building and running queries to answer questions and building segment and building solutions for users of CDP to be able to self-serve* Being the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team* Deeply understanding customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities* Helping build the product roadmap, define user stories, and drive trade-off decisions* Identifying new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively* Leveraging qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results* Collaborating with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions* Presenting effectively to high-level stakeholders, setting clear priorities and direction, and building bridges across groups* Owning the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects* Championing and educating product managers and lines of businesses on what the blithequark CDP can do for their business* Leading the CDP Squad in achieving strategic outcomes with solutions that are Valuable (our customers choose to use), Viable (the solution works within the constraints of the business), Usable (our customers can figure out how to use), and Feasible (our engineers have the skills and technology to implement)Essential Qualifications* Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager, with 4+ years in managing Customer Data Platforms* Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch, and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL* Strong strategic thinking, analytical, and problem-solving skills* Excellent communication and interpersonal skills* Proven ability to lead cross-functional teams and deliver results in an iterative development environment* 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product* Alignment-building expertise - you listen, understand, and influence at a near-executive level* Fluency with concepts like unique identifier, API, ETL, etc.* Data proficiency - you can source, analyze, and present quantitative and qualitative data* Excellent writing skills - you write clearly and concisely, favoring plain language over jargon* Initiative - you take ownership of problems when next steps aren't clear* Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscapePreferred Qualifications* Insurance industry experience is a plus* An Engineering background is a plusCompensation and Benefits* AnnualSalary: $128,000.00 - $224,000.00* The above annual salary range is a general guideline.Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. * Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:+ Premier Medical, Dental, and Vision Insurance with no waiting period+ Paid Vacation, Sick, and Parental Leave+ 401(k) Plan+ Tuition Assistance+ Paid Training and Licensures* Benefits may be different by location.Benefit eligibility requirements vary and may include length of service. Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all associates feel valued and empowered to contribute their best work. If you're a seasoned product leader with a passion for revolutionizing customer experiences through cutting-edge technology, we invite you to apply for this exciting opportunity.Please through our website.