Experienced Full Stack Customer Service Representative – Virtual Collections Specialist

Are you a customer service expert looking for a new challenge in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional service and building strong relationships with customers? Look no further than blithequark'sRemote bolthires Customer Service team! As a Home Based Sr. Specialist in Collections, you'll play a critical role in providing top-notch service to our customers, negotiating bill arrangements, and resolving complex account issues. About blithequarkAs a Fortune 50 company with over 400,000 employees worldwide, blithequark is one of America's leading retailers.Our mission is to help all families discover the joy of everyday life, and we're committed to making a positive impact in the communities we serve. At blithequark, we prioritize relationships, growth, and development, and we're dedicated to creating a culture of responsive, informed, and devoted service. The bolthires Enterprise Services (TES) OrganizationTES is at the forefront of communication, whether it's with customers or blithequark employees. From customer service specialists and product designers to supplier managers and financial and human resources analysts, TES encompasses a wide range of key and high-visibility areas that drive and nurture blithequark's exceptional reputation.We cultivate loyalty and satisfaction through exceptional service and support, and we foster a culture of responsive, informed, and devoted service – from the inside out – through company services that our people can rely on. The RoleAs a Home Based Sr. Specialist in Collections, you'll be responsible for:* Interacting with customers and negotiating bill arrangements for both inbound and outbound collections* Providing a blithequark-branded interaction with credit account holders through treating them with respect and appreciation, showing courtesy and friendliness, identifying various account holder segments, and offering suitable solutions* Demonstrating problem-solving skills through probing or making recommendations for handling exceptional account situations (e.g.bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)* Working in a multi-media environment (emails, phone calls, chat messages, and letters) that's fast-paced and requires prioritization* The core responsibilities of this role are defined in this job description. Job responsibilities may change at any time due to business needs. Requirements* High School Diploma or GED* Ability to work a flexible schedule, including nights, weekends, and holidays* 1-2 years of previous customer experience or customer service experience* Ability to interact with customers, employees, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed* Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills.Experience handling escalated customer complaints* Ability to apply various facts and references to answer questions, identify problems, and properly resolve customer issues* Strong technical skills, ability to work within multiple systems, and high proficiency with PC/bolthires applications* Access to a home workspace that is free of noise distractions to perform the role* Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the bolthires-issued laptop to the modem or router)* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload* Ability to interact through a bolthires-issued internet digital camera for required meetings, training, and/or interactions* Ability to safely lift and carry up to 25 pounds of equipmentWhat We Offer* Competitive salary* Comprehensive benefits package, including medical, vision, dental, life insurance, and more* 401(k) plan with company match* Employee discount* Quick-term disability* Long-term disability* Paid sick leave* Paid national holidays* Paid vacation* Career growth opportunities and learning benefits* A dynamic and supportive work environment* The chance to make a real difference in the lives of our customers and employeesIf you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.Please visit our website at to learn more about this role and to. Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Disclaimerblithequark is not responsible for any errors or inaccuracies in this job posting. We reserve the right to modify or cancel this job posting at any time without notice.