Experienced Social Media Customer Support Representative – Work From Home at blithequark

Are you a customer service enthusiast with a passion for social media and a knack for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy staying ahead of the curve? If so, we invite you to join the dynamic team at blithequark as an Experienced Social Media Customer Support Representative – Work From Home! About blithequarkblithequark is a global leader in entertainment, storytelling, and innovation, dedicated to entertaining, informing, and inspiring people around the globe through the power of unparalleled storytelling.Our mission is to provide exceptional customer experiences, and we're expanding our team of Social Media Customer Support Representatives to engage with our audience across various social media platforms. Job SummaryAs a key member of our Social Media Customer Support team, you will be responsible for monitoring and responding to customer inquiries, comments, and feedback across blithequark's social media channels, including Facebook, Twitter, Instagram, and TikTok. You will provide timely and accurate responses, address customer concerns, and collaborate with cross-functional teams to resolve customer issues and communicate updates or solutions effectively.Responsibilities* Monitor and respond to customer inquiries, comments, and feedback across blithequark's social media channels, including but not limited to Facebook, Twitter, Instagram, and TikTok. * Provide timely and accurate responses to customer inquiries, ensuring a positive and seamless customer experience. * Address customer concerns, troubleshoot issues, and escalate complex inquiries as needed. * Collaborate with cross-functional teams to resolve customer issues and communicate updates or solutions effectively.* Proactively identify trends, patterns, and opportunities for improvement in customer interactions and feedback. * Stay up-to-date with blithequark's brand and content, and leverage this knowledge to provide exceptional customer service. * Participate in ongoing training and development to enhance skills and knowledge in social media customer support. Qualifications* Excellent written communication skills with a strong command of grammar, spelling, and punctuation. * Proficiency in navigating and engaging with social media platforms, including Facebook, Twitter, Instagram, and TikTok.* Customer-centric mindset with a passion for delivering exceptional customer service. * Ability to multitask and prioritize in a fast-paced environment. * Strong problem-solving skills and attention to detail. * Previous customer service experience preferred but not required. * Familiarity with blithequark's brand and content is a plus. Essential Skills and Competencies* Strong communication and interpersonal skills* Ability to work in a fast-paced, dynamic environment* Proficiency in social media platforms, including Facebook, Twitter, Instagram, and TikTok* Excellent problem-solving and analytical skills* Strong attention to detail and organizational skills* Ability to work independently and as part of a team* Strong customer service skills and a customer-centric mindsetPreferred Qualifications* Previous experience in social media customer support or a related field* Familiarity with blithequark's brand and content* Experience with customer relationship management (CRM) software* Knowledge of social media analytics and reporting toolsCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a member of our Social Media Customer Support team, you will have access to:* Ongoing training and development opportunities to enhance skills and knowledge in social media customer support* Career growth opportunities within the company* Access to blithequark's extensive library of entertainment content* Opportunities to work on high-profile projects and campaigns* Collaborative and dynamic work environment with a team of passionate and dedicated professionalsWork Environment and Company Cultureblithequark is committed to creating a work environment that is inclusive, diverse, and supportive.Our company culture values:* Collaboration and teamwork* Innovation and creativity* Customer-centricity and customer satisfaction* Continuous learning and development* Work-life balance and flexibilityCompensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Competitive salary* Flexible work hours* Opportunities for career growth and development* Access to blithequark's extensive library of entertainment content* Work from the comfort of your own homeIf you are passionate about providing exceptional customer service and engaging with audiences on social media, we would love to hear from you!Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the blithequark Social Media Customer Support team. to take the first step in your exciting career journey with blithequark!