Experienced Full Stack Customer Service Representative – Remote Health Insurance Enrollment Support

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote opportunity? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we encourage you to apply for theRemote Customer Service Representative position at blithequark, a leading provider of cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. About blithequarkAt blithequark, we're committed to making finding and enrolling in health insurance simple, even in the most complex and uncertain times.Our vision is to empower millions of consumers across the country to make better health plan decisions, and we're seeking talented and dedicated individuals to join our elite teams. As aRemote Customer Service Representative, you'll be a part of delivering an amazing customer experience and helping unveil the mystery of finding and enrolling in health insurance. Job SummaryWe're seeking a highly skilled and customer-focusedRemote Customer Service Representative to. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences, managing customer accounts, and providing technical support.You'll work closely with our team to resolve customer inquiries, troubleshoot issues, and provide solutions that meet our customers' needs. Responsibilities* Inbound/Outbound Calls: Respond to customer inquiries, resolve issues, and provide technical support via phone and email. * Deliver the highest level of customer service experience consistently: Provide exceptional customer experiences, ensuring that every interaction is positive, professional, and respectful. * Manage customer accounts and provide technical support: Troubleshoot issues, resolve problems, and provide solutions that meet our customers' needs.* Application Data Entry: Enter customer information, update records, and maintain accurate and up-to-date customer data. * Online chat inquiries as assigned: Respond to customer inquiries, resolve issues, and provide technical support via online chat. * Interpret and follow defined procedures and policies: Understand and adhere to our policies, procedures, and guidelines to ensure compliance and quality service. * Creative problem-solving skills: Think critically and creatively to resolve complex customer issues and find innovative solutions.* Flexibility and adaptability to changing projects and updates: Stay up-to-date with changing projects, updates, and technologies, and adapt to new information and procedures. * Time and task management (multitasking and task prioritization): Manage multiple tasks, prioritize responsibilities, and meet deadlines to ensure exceptional customer experiences. * Extensive self-study, training, and testing are required: Complete training programs, pass exams, and demonstrate expertise in our products and services.* Adhere to regulated guidelines for communications via all channels: Understand and adhere to regulatory guidelines for customer communications, ensuring compliance and quality service. Qualifications* Moderate toAdvanced computer skills: Proficiency in using computers, software applications, and technology to perform job duties. * High level of comfort learning new technology: Ability to quickly learn new technologies, systems, and procedures. * High level of professionalism: Demonstrated ability to work in a professional environment, maintain confidentiality, and adhere to company policies and procedures.* Excellent verbal and written communication skills: Ability to communicate effectively with customers, colleagues, and management via phone, email, and online chat. * Comfortable working from home: Ability to work independently in a home-based environment, with minimal supervision. * Self-motivated and success-driven: Demonstrated ability to work independently, prioritize responsibilities, and meet deadlines to achieve exceptional customer experiences. Preferred Experience* Previous experience in customer support or technical support role: Experience in providing customer support, resolving issues, and providing technical assistance.* Previous experience with Group and/or Individual health insurance, or the Affordable Care Act: Knowledge of health insurance products, services, and regulations. * Previous experience in a Call Center: Experience in a call center environment, with a focus on customer service, issue resolution, and technical support. * Familiarity with CRM systems and practices: Understanding of customer relationship management systems and practices. * Spanish Bilingual, a plus: Ability to communicate effectively with Spanish-speaking customers and colleagues.What We Offer* Paid Training:Comprehensive training program to ensure you have the skills and knowledge needed to succeed in this role. * Full-Time, Seasonal temp-to-permanent roles: Opportunity to work full-time, with the potential for permanent employment. * Performance and attendance-based incentives, in addition to the base pay: Opportunity to earn additional income based on performance and attendance. * The convenience of working from home: Ability to work from home, with minimal supervision.* Collaborative and supportive team environment: Opportunity to work with a talented and dedicated team, with a focus on customer service and support. * 401K Match: Company-matched 401(k) plan to help you save for retirement. * Individual Coverage HRA (ICHRA):Comprehensive health insurance plan, with individual coverage and reimbursement. * Paid time off (PTO): Paid time off, with opportunities to relax, recharge, and pursue personal interests. If you're a motivated and customer-focused individual looking for a challenging and rewarding remote opportunity, we encourage you to apply for theRemote Customer Service Representative position at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you!