Experienced Customer Service Representative – Airport Rental Operations

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark, a leading provider of innovative transportation solutions. As an Experienced Customer Service Representative – Airport Rental Operations, you will play a vital role in ensuring our customers have a seamless and enjoyable experience at our airport locations. About blithequarkAt blithequark, we're driven by a shared purpose to move the future of transportation forward.With a team of 25,000 talented individuals, we're committed to delivering customer-focused solutions that make a positive impact on the lives of our colleagues, customers, and communities. Our culture is built on performance, innovation, and collaboration, where we empower each other to be at our best through leadership, training, tools, and rewards. Key Responsibilities:As an Experienced Customer Service Representative – Airport Rental Operations, your primary responsibilities will include:* Assisting customers at various stages of the rental or return process on our airport lots, including checking cars, processing rentals, and providing excellent customer service.* Entering information into handheld devices and processing transactions efficiently and accurately. * Working outdoors in various weather conditions, including extreme temperatures and precipitation. * Providing exceptional customer service to loyalty customers, ensuring their needs are met and exceeded. * Assisting customers at exit gates and checking-in cars at return, while maintaining a high level of customer satisfaction. * Collaborating with colleagues to resolve customer complaints and issues in a timely and professional manner.* Participating in on-the-job training and ongoing development to enhance skills and knowledge. Perks andBenefits:As a valued member of our team, you'll enjoy a range of benefits and perks, including:* Competitive hourly wage ($11.00/hour) with potential shift premium* Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)* On-the-job training and development opportunities* Paid time off and flexible scheduling* Comprehensive medical, dental, and other insurance plans* Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses* Retirement benefits (401k) and employee discounts on car rental and purchases* Opportunities for career growth and advancement within the companyEssentialQualifications:To succeed in this role, you'll need:* A valid driver's license and a clean driving record* Basic computer skills, including typing and data entry* Effective verbal communication skills and a strong customer service focus* Willingness to work outdoors in various weather conditions* Flexibility to work all shifts, including evenings, weekends, and holidays* Ability to type, sit, stand, walk, or move throughout the rental lot and enter/exit vehicles for prolonged periods* Ability to drive a variety of vehicles and maintain a high level of customer satisfaction* Must be 18 years of age and legally authorized to work in the United States* 6 months retail customer service experience in a fast-paced environment is a bonus!PreferredQualifications:While not required, experience in the following areas is highly desirable:* Previous experience in customer service, sales, or a related field* Familiarity with handheld devices and point-of-sale systems* Ability to work in a team environment and provide exceptional customer service* Strong problem-solving and conflict resolution skills* Ability to adapt to changing situations and prioritiesWork Environment and Culture:As a member of our team, you'll be part of a dynamic and supportive work environment that values innovation, collaboration, and customer satisfaction.Our culture is built on performance, leadership, and rewards, where we empower each other to be at our best. You'll have the opportunity to work with a talented team of individuals who share your passion for delivering exceptional customer experiences. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you!Equal Opportunity Employer:blithequark is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. Note:This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require.The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of blithequark.