Experienced Customer Care Representative I – Tampa, FL

Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of others? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Care Representative I in Tampa, FL. At blithequark, we are committed to providing our customers with the highest level of service and support. As a Customer Care Representative I, you will play a vital role in achieving this goal by delivering exceptional customer experiences, resolving complex issues, and providing timely and accurate information to our customers.If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Job Summary:As a Customer Care Representative I, you will be responsible for providing exceptional customer service to our customers through various communication channels, including voice, email, chat, and AI-related inquiries. You will work closely with our team to resolve customer issues, provide accurate and timely information, and maintain complete customer confidentiality.If you are a team player with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Responsibilities:* Provide exceptional customer service to our customers through various communication channels, including voice, email, chat, and AI-related inquiries. * Resolve customer issues in a timely and professional manner, providing accurate and timely information to our customers. * Maintain complete customer confidentiality, adhering to all relevant laws and regulations.* Work closely with our team to achieve customer service goals and objectives. * Participate in ongoing training and development to improve customer service skills and knowledge. * Collaborate with other departments to resolve customer issues and improve overall customer experience. * Provide feedback and suggestions for improving customer service processes and procedures. Work Schedule:* Training Schedule: Monday - Friday, 9:00am-6:00pm ET; ONSITE in Tampa (must be able to train onsite)* Work Schedule: Tuesday - Saturday OR Sunday - Thursday | 8 hour shift between 9:00am - 9:00pm ET with rotating weekends.Training Timeline:* 5 weeksAnticipated Start Date:* January 13thPay Range:* $17.20+ per hourSalary Offers:* Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information:* We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives.Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:+ Day 1 Medical/Dental/Vision for FT employees who work 30+ hours+ 15 PTO days first year+ Paid Holidays+ Annual Bonus Opportunity+ 401(k) with matching contributions+ Variable compensation plan (AIP) bonus+ Employee Stock Purchase Plan (ESPP)+ Employee Assistance Program (EAP)+ Blueprint for Wellness+ Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours+ Opportunities for career advancement+ Training provided!Qualifications:* Required WorkExperience:+ 1-year related customer service excellence experience. * Preferred WorkExperience:+ Health care and laboratory related experience. + Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. * Physical and Mental Requirements:+ Consistent exceptional customer service, accuracy and quality focus required. * Knowledge and Competencies:+ Align to blithequark Culture & How We Work:- CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.- CARE - We show each person they matter. - COLLABORATION - We commit teamwork - inside and outside of blithequark. - CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last. - CURIOUSITY - We ask vital questions in search of richer answers. - FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork. * Skills:+ Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. + Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.* EDUCATION:+ High School Diploma or Equivalent (Required)License/Certifications:* blithequark honors our service members and encourages veterans to apply. Equal Opportunity Employer:* blithequark is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Join our dynamic team at blithequark and make a positive impact in the lives of our customers.