Experienced Full Stack Customer Service Coordinator – Partnership Servicing

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an Experienced Full Stack Customer Service Coordinator – Partnership Servicing to of dedicated professionals who are changing the face of banking for good. About blithequarkAt blithequark, we're more than just a bank – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers.We believe that everyone deserves access to financial services that are fair, transparent, and easy to use. Our team is made up of talented individuals from diverse backgrounds and experiences who share a common goal: to make banking better for every customer. Your RoleAs an Experienced Full Stack Customer Service Coordinator – Partnership Servicing, you'll be the voice of blithequark, providing exceptional customer experiences that exceed our customers' expectations. You'll be the go-to expert for complex customer issues, using your problem-solving skills and knowledge of our products and services to resolve issues quickly and efficiently.You'll also be responsible for:* Advocating for our customers, problem-solving, and owning issue resolution in alignment with compliance and regulatory requirements* Investigating customer concerns, helping to create and implement process improvements, and reporting trending customer issues* Supporting other customer service advocates, guiding them to the right path to solve customer concerns, and providing in-the-moment feedback to ensure they're connected to the right resources* Collaborating with cross-functional teams to identify and implement process improvements that enhance the customer experienceWhat We're Looking For* 3+ years of customer service or call center experience, with a proven track record of delivering exceptional customer experiences* 1+ year of experience using bolthires Suite or bolthires Office* Strong attention to detail, positive attitude, and ability to be flexible and adapt to change* Strong customer focus, with the ability to empathize with customers and provide solutions that meet their needs* Excellent communication and problem-solving skills, with the ability to exercise good judgment and independent decision-making* Ability to work independently and as part of a team, with a strong sense of accountability and dependability* Experience working in a fast-paced, dynamic environment, with a high level of energy and enthusiasmPreferred Qualifications* 4+ years of customer service or call center experience* 1+ year of experience working in the financial industry* Experience working with complex customer issues, with a strong understanding of financial products and servicesWork from Home Requirements* A secure home office environment that is free from background noise and distractions* Reliable private internet connection that is not supplied via cellular data or hotspot* A private network that is password protected, with ownership or line of sight to every device on the network* Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)* ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferredBenefits andCompensation* Competitive salary range: $49,774 - $49,774* Comprehensive benefits package, including medical, dental, vision, and prescription coverage, as well as flexible spending accounts, life and disability insurance, and mental wellness support* 401K and Stock Purchase Plan, with a secure future for you and your family* Flexible schedule options, paid time off, paid training and development, tuition reimbursement, and backup childcare* Opportunity to work with a diverse team of talented individuals who share a common goal: to make banking better for every customerIf you're a customer service expert with a passion for delivering exceptional experiences, we want to hear from you!Please apply including your resume and a cover letter, to. We can't wait to hear from you! AboutOur CultureAt blithequark, we're united by a shared sense of purpose: to make banking better for every customer. We believe that everyone deserves access to financial services that are fair, transparent, and easy to use. Our team is made up of talented individuals from diverse backgrounds and experiences who share a common goal: to make a difference in the lives of our customers. Equal Opportunity Employerblithequark is an equal opportunity employer committed to diversity and inclusion in the workplace.All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. AccommodationsIf you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact blithequark Recruiting at.All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.