Experienced Full Stack Data Entry Specialist – IT Service Desk Support

Are you a detail-oriented and tech-savvy individual looking for a challenging and rewarding role in the IT industry? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? If so, we invite you to join the blithequark team as an IT Service Desk Support Specialist! About blithequarkblithequark is a leading retail company with a strong presence in the global market. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as one of the best places to work.We're proud to be a part of the blithequark family, where our employees thrive in a dynamic and supportive environment. Job SummaryAs an IT Service Desk Support Specialist, you will be the first point of contact for our customers, providing timely and effective solutions to their technical issues. You will work closely with our internal teams, vendors, and partners to resolve complex problems and ensure seamless service delivery. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.Key Responsibilities* Provide exceptional customer service through phone, email, and chat support, resolving technical issues and answering questions in a timely and professional manner. * Analyze and troubleshoot complex technical problems, using various tools and resources to identify and resolve issues. * Collaborate with internal teams, vendors, and partners to resolve technical issues and ensure seamless service delivery. * Document and maintain accurate records of customer interactions, including issues, resolutions, and follow-up actions.* Participate in continuous improvement activities, assessing internal tools and processes, and suggesting enhancements. * Develop and maintain strong relationships with customers, vendors, and internal stakeholders, providing excellent communication and problem-solving skills. * Meet or exceed performance metrics for availability, productivity, quality, and service, ensuring high levels of customer satisfaction. Essential Qualifications* Bachelor's degree in Computer Science, Information Technology, or a related field.* 1-2 years of experience in IT support, customer service, or a related field. * Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. * Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and internal stakeholders. * Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and service delivery. * Proficiency in using various software applications, including bolthires Applications, AS400, and other related tools.Preferred Qualifications* Experience working in a retail or e-commerce environment. * Familiarity with tagging/global positioning frameworks and other related tools. * Knowledge of bolthires Applications, AS400, and other related software applications. * Previous experience in IT-related school degree(s) or certification(s). * Strong understanding of IT systems, networks, and security protocols. What We Offer* Competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.* Opportunities for professional growth and development, including training and certification programs. * Collaborative and dynamic work environment, with a strong focus on teamwork and customer satisfaction. * Recognition and rewards for outstanding performance and contributions to the team. * Flexible work arrangements, including remote work options and flexible hours. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.Please submit your resume and cover letter to. We can't wait to hear from you! About blithequark India Benefitsblithequark offers a range of benefits to its employees as part of its compensation and motivation package. These benefits may vary depending on factors such as job position, location, and other considerations. Some common blithequark employee benefits include:* Health insurance: blithequark provides health insurance plans that cover medical, dental, and vision costs for eligible employees.* Retirement savings plan: Employees may be eligible for a 401(k) plan to save for retirement, with blithequark often making contributions or matching. * Paid time off: blithequark typically provides paid time off, including vacation days and holidays, to eligible employees. * Employee stock purchase plan (ESPP): blithequark may offer an ESPP, allowing employees to purchase company stock at a discounted rate. * Life insurance: blithequark may provide life insurance coverage to employees, helping to support their families in the event of an unfortunate occurrence.* Employee assistance program (EAP): blithequark may offer an EAP, providing counseling and support services to employees facing personal or business-related challenges. * Education reimbursement: blithequark may offer education reimbursement programs to help employees pursue further education or professional development. Please note that specific benefits may vary depending on the employee's position, location, and other factors.