Part-Time Customer Experience Representative - Remote - Work from Home Opportunity at blithequark

Are you a customer experience enthusiast with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Part-Time Customer Experience Representative. As a key member of our team, you will play a vital role in shaping the customer experience for our small business buyers, providing personalized support through various channels, and driving process improvements to enhance efficiency and productivity.About blithequarkblithequark is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our mission is to empower a more circular economy by providing a simple and direct way for buyers to purchase valuable products directly from retailers, while offering sellers a technology-driven replacement for traditional resale methods. With hundreds of thousands of transactions completed annually, we are proud to be a leader in the re-commerce industry.Our ValuesAt blithequark, we live by a set of core values that guide our actions and decisions:* Make Each Dollar Count: We understand that every dollar matters to our clients, and we strive to maximize recovery amounts and provide value to our customers. * TakeOur Work Seriously, Not Ourselves: We approach our work with dedication and passion, but we also know how to have fun and not take ourselves too seriously. * DoThe Hard Things Today That Will Pay Off Tomorrow: We are willing to sacrifice and endure to reach our long-term goals, and we believe that the hard work we put in today will pay off in the long run.* Use Trust AsThe Best Measure Of Success: We believe that trust is the foundation of our business, and we strive to earn and maintain the trust of our buyers and sellers. * Find Strength In Numbers: We use data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers. Job SummaryAs a Part-Time Customer Experience Representative at blithequark, you will be responsible for delivering a personalized, positive customer experience through various forms of contact, including inbound telephone support, web-based chat support, and email support.You will also be responsible for:* Utilizing your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity* Advocating on behalf of customers internally by proactively identifying areas of opportunity* Assisting customers with account creation and troubleshooting* Communicating with customers and third-party suppliers to ensure a smooth transaction process* Reviewing customer applications to process them in a timely manner and assisting with customer documentation inquiries* Completing ongoing and one-time projects to the benefit of customers and internal teamsEssential Job Duties and Responsibilities* Deliver a personalized, positive customer experience through various forms of contact* Inbound telephone support* Web-based chat support* Email Support* Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity* Advocate on behalf of the customers internally by proactively identifying areas of opportunity* Assist customers with account creation and troubleshooting* Communicate with customers and third-party suppliers ensuring a smooth transaction process* With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries* Complete ongoing and one-time projects to the benefit of customers and internal teamsMinimum Qualifications, Job Skills, and Abilities* High School Diploma/GED Certificate* Positive attitude, hard-working, flexible with changing priorities, and eager to learn* Excellent written and verbal English, reading comprehension, and judgment skills* Ability to come up with meaningful solutions, even if that means thinking outside the box* High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)* Love technology* Think personalized responses are the bomb (even when using a canned/macro)* Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goalsPreferred Qualifications* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between* Knowledge of Salesforce or similar customer service programs* Online auction or e-commerce experience is very helpful* Second language skill at a professional proficiency level (Spanish or French)* Typing speed of 35 WPMSchedules AvailableThis is a part-time position, 20 hours a week.The schedule will be Monday-Friday. The successful candidates will work one of the shifts detailed below:* 11:00 AM - 3:00 PM MT (M-F)* 2:00 PM - 6:00 PM MT (M-F)* 9:00 AM - 1:00 PM MT (M-F)Pay Rate and BenefitsThe pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity. As a blithequark employee, you will enjoy a range of benefits, including:* Competitive compensation packages including bonus* Telecommuting and remote work options* Team off-sites, social events, annual company events, and frequent extracurricular activities* Unlimited snacks and drinksIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.Please visit our website at to. Equal Employment Opportunityblithequark is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed. Work AuthorizationWork authorization is required for this position. We look forward to hearing from you!