Experienced Customer Service Representative – Home-Based Collections Specialist

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse individuals? If so, we invite you to join blithequark's Home-Based Collections Specialist team as an Experienced Customer Service Representative. In this role, you'll play a vital part in providing top-notch service to our valued customers, ensuring their satisfaction and loyalty to blithequark. About blithequarkAs a Fortune 50 company with over 400,000 employees worldwide, blithequark is a household name and one of America's leading retailers.Our mission is to help all families discover the joy of everyday life by providing an exceptional shopping experience. At blithequark, we prioritize relationships, foster growth opportunities, and strive to win together as one team. Our core values are deeply ingrained in who we are, what we value, and how we work. The bolthires Enterprise Services (TES) OrganizationTES is at the forefront of innovation, driving conversations with customers and blithequark employees alike. From customer service specialists and product designers to supplier managers and financial and human resources analysts, TES encompasses various key and high-visibility areas that elevate and nurture blithequark's exceptional reputation.We cultivate loyalty and satisfaction through excellent service and support, fostering a culture of responsive, informed, and dedicated providers – from the inside out – through company services our people can rely on. TES Service FacilitiesTES has multiple service facilities focused on delivering an exceptional experience with every touch and providing fast and seamless resolution of issues on behalf of our customers and employees. From RedCard Guest Services to bolthires.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing every interaction with that signature blithequark service that customers and employees alike have come to expect.From our headquarters to our stores and distribution facilities, we directly impact blithequark's bottom line by building customer loyalty as the store of choice and taking care of our employees so they can get back to the work they do best. Job ResponsibilitiesAs a Home-Based Sr. Specialist in Collections, you'll:* Interact with customers and negotiate bill arrangements for both inbound and outbound collections. * Provide a blithequark-branded interaction with credit account holders by treating them with respect and appreciation, showing courtesy and friendliness, identifying various account holder segments, and offering suitable possible solutions.* Be responsible for genuine expertise and adherence to all credit regulations and procedures, account fee terms, billing/collections structures, and various state and federal laws, guidelines, and policies governing credit and collections. * Demonstrate problem-solving skills by probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.). * Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's fast-paced and requires prioritization of work accordingly.* The core responsibilities of this role are defined within this job description. Job responsibilities may change at any time due to business needs. About You* High School Diploma or GED* Ability to work a flexible schedule, including nights, weekends, and holidays* 1-2 years of previous customer experience or customer service experience* Ability to interact with customers, employees, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed* Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills.Experience handling escalated customer complaints* Ability to apply various facts and reasserts to respond to questions, identify issues, and accurately resolve customer problems* Strong technical skills, ability to work within multiple systems, and high proficiency with PC/bolthires applications* Access to a home workspace that is free from noise distractions to perform the role* Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the bolthires-issued laptop to the modem or router)* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload* Ability to interact through a bolthires-issued internet digital camera for required meetings, training, and/or interactions* Ability to securely lift and carry up to twenty-five pounds of equipmentWhy Join blithequark?* Competitive hourly rate of $18/hour* Comprehensive benefits package, including medical, vision, dental, life insurance, and more, to help you and your family thrive* 401(k) plan, employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation* Opportunities for growth and development, including training and education programs* Collaborative and dynamic work environment with a focus on teamwork and innovation* Flexible scheduling to accommodate your needsIf you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Experienced Customer Service Representative – Home-Based Collections Specialist role at blithequark.Please visit our website to register as a candidate and take the first step towards joining our team. Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.