Experienced Customer Service Representative – Weekend Remote Work Opportunity

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse clients? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative. This exciting opportunity offers a unique chance to work remotely on weekends, providing top-notch support to our clients while enjoying a flexible schedule. About blithequarkblithequark is a rapidly growing, coast-to-coast company specializing in contact center and debt collections services for the world's largest brands.Our expertise spans various business process outsourcing efforts, including contact center work, IT as a Service, and debt collections. With a strong focus on innovation and customer satisfaction, we're committed to delivering exceptional results for our clients. Position ScopeAs a Customer Service Representative at blithequark, you'll play a vital role in providing outstanding customer service to our clients. Your primary responsibility will be to communicate effectively with customers via inbound phone calls, emails, live chats, and other means as needed.You'll be expected to exceed daily quotas, maintain accurate records, and adapt to a fast-paced, ever-changing work environment. Key Responsibilities* Communicate with customers via inbound phone calls, emails, live chats, and other means as needed* Exceed daily quotas consisting of inbound/outbound phone calls, emails, and live chats* Record detailed notes of customer communication* Maintain real-time communication by keeping inventory volume current* Create life-long customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner* Maintain high standards of professionalism and customer service expected by our clients* De-escalate situations involving dissatisfied customers* Record and document customer interactions, input necessary data, and keep records to identify trends for escalation* Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible* Operate in a remote work environment using proficient computer skills and technical knowledge* Adapt to a fast-paced and ever-changing work environment* Willing to work a customer service schedule based on high volume days and times in the restaurant/hospitality industry* Maintain consistent and undivided attention to assigned responsibilities* Other duties as assignedEssential and Preferred Qualifications* Clear and articulate telephone voice without major background noise or distractions* Ability to plan, prioritize, and organize workloads* Self-motivation with strong communication skills, excellent decision-making skills, and the ability to learn quickly* Must be a reliable individual able to provide consistently excellent work performance* Experience with a multi-line phone system* Computer skills: bolthires Office, various cloud-based platforms such as Salesforce, data entry, and word processing* Upbeat and positive attitude* Ability to maintain the reputation of blithequark and any assigned clients* Ability to adapt to change in a rapidly expanding dynamic organizationQualification/Education and Experience* Independent self-starter with excellent time management skills* Strong customer service skills (1-3 years' experience in a customer service capacity)* High School diploma or GED required* Must be at least 18 years of age* Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed)* This position is weekends only with a start time of 2 PM or 5 PM ESTPhysical Requirements* Prolonged periods sitting at a desk and working on a computer and telephone* Must be able to lift up to 15 pounds at timesCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills.As a Customer Service Representative, you'll have access to:* Ongoing training and development opportunities* Performance-based bonuses and incentives* Opportunities for career advancement and professional growth* A dynamic and supportive work environmentWork Environment and Company Cultureblithequark is a fast-paced, performance-oriented company that values innovation, customer satisfaction, and teamwork. Our remote work environment offers flexibility and autonomy, allowing you to work from the comfort of your own home.We're committed to creating a positive and inclusive work culture that supports the well-being and success of our employees. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Competitive hourly rate* Performance-based bonuses and incentives* Opportunities for career advancement and professional growth* A dynamic and supportive work environmentIf you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.