Experienced Full Stack Customer Experience Strategy Manager – Web & Cloud Application Development at blithequark

Are you a seasoned leader with a passion for driving customer experience excellence? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the esteemed team at blithequark as aSenior Manager, Customer Experience Strategy, Insights, & Programs. As a key member of our bolthires Air team, you will play a pivotal role in shaping the future of customer experience, leveraging data-driven insights to drive strategic discussions, and empowering teams to deliver exceptional results.About blithequarkAt blithequark, we are committed to revolutionizing the way we think about customer experience. As a world leader in e-commerce, we understand the importance of delivering exceptional experiences that exceed our customers' expectations. Our bolthires Air team is at the forefront of this effort, working tirelessly to ensure that every interaction, every touchpoint, and every delivery is a testament to our commitment to customer satisfaction. Job SummaryAs aSenior Manager, Customer Experience Strategy, Insights, & Programs, you will be responsible for establishing a strategic customer experience vision, leveraging program controllership mechanisms to drive accountability and mitigate risk, and force multiplying through talent management practices and corresponding guiding principles.You will analyze potential programs to identify those best aligned with our strategic customer experience objectives, integrate within operational planning cycles, and ensure stakeholder accountability and risk mitigation through program controllership mechanisms. Key Responsibilities* Establish and maintain cross-organizational alignment on a unified bolthires Air customer experience vision* Analyze potential programs to identify those best aligned with our strategic customer experience objectives* Integrate within operational planning cycles (OP1 and OP2) to drive multi-objective optimization, resource allocation, and program prioritization* Leverage program controllership mechanisms to drive the speed, quality, and reliability of program execution across organizations* Hold internal and external stakeholders accountable to program milestones and quality standards, surfacing and mitigating unplanned risk through solutions that balance speed, accuracy, and brilliant basic trade-offs in a transparent and auditable mechanism* Empower internal and external stakeholders to upskill and deliver more effective results through talent management practices and guiding principles* Provide structured development and training resources for the team and key external stakeholders, and embed a culture of collective intelligence to drive continuous improvement at scaleEssential Qualifications* 8+ years of program or project management experience* Bachelor's degree* Experience owning program strategy and end-to-end delivery* Experience managing teams of 6 or more* Experience defining and executing program requirements* Experience in Supply Chain Management, Cross Organizational Strategy, programs, or other field from an accredited university or 5 years or related experiencesPreferred Qualifications* 10+ years of program or project management experience* 8+ years of working cross-functionally with tech and non-tech teams experience* Masters degree* Experience leveraging data-driven insights to lead strategic discussions* Experience setting business objectives, defining success metrics, and generating delivery roadmaps* Experience working with major airline / transportation / supply chain companies in a strategic leadership roleSkills and Competencies* Strong leadership and management skills, with the ability to motivate and empower teams to deliver exceptional results* Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders across the organization* Strong analytical and problem-solving skills, with the ability to analyze complex data and drive strategic decisions* Experience with program controllership mechanisms and talent management practices* Strong understanding of customer experience principles and practices* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlinesCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to helping our employees grow and develop their careers.As aSenior Manager, Customer Experience Strategy, Insights, & Programs, you will have access to a range of learning and development opportunities, including:* Regular training and development programs to enhance your skills and knowledge* Opportunities to work on high-impact projects and initiatives that drive business results* Mentorship and coaching from experienced leaders and professionals* Access to a range of resources and tools to support your career growth and developmentWork Environment and Company CultureAt blithequark, we are proud of our inclusive and diverse work environment.We believe that every employee has the potential to make a meaningful contribution, and we strive to create a culture that is welcoming, supportive, and inclusive. As aSenior Manager, Customer Experience Strategy, Insights, & Programs, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Compensation, Perks, and BenefitsWe offer a competitive compensation package that reflects the bolthires of labor across several US geographic markets. The base pay for this position ranges from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market.Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. bolthires is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. If you are a motivated and experienced leader with a passion for customer experience, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!