Experienced Full Stack Customer Service Representative – Remote Inbound Call Center

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, metrics-driven environment where every interaction matters? If so, we invite you to join blithequark, a leading cloud platform for the multi-trillion-dollar insurance economy, as a Full Stack Customer Service Representative in our Remote Inbound Call Center. About blithequark At blithequark, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, blithequark technologies empower the people and industry relied upon to keep lives moving forward when it matters most. The Role As a Full Stack Customer Service Representative, you'll be the face of blithequark, providing clear, helpful information to medical providers, patients, and billing services about services and claims. You'll be responsible for answering inbound calls, logging data into our proprietary medical bill review system, and operating across multiple systems and applications to support daily responsibilities. Your exceptional communication skills, attention to detail, and technical aptitude will enable you to provide seamless support to our customers. Key Responsibilities: * Respond to incoming claim calls and log data into our proprietary medical bill review system * Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution * Provide explanation of benefits, services, and claims/reimbursement procedures * Interface with providers, patients, billing services, and insurance adjusters in a professional manner * Maintain a quiet and professional work environment free of distractions * Experience working in a metrics-driven environment * Adhere to consistent work schedule, with standard hours Monday - Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT * Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds Requirements: * 1-2 years prior inbound call center customer service experience required * Excellent verbal and written communication skills * Attention to detail * High school diploma or equivalent * Strong technical aptitude * Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure * Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge for effective communication, documentation, data management, and web-based tasks * Ability to learn basic medical terminology * Ability to work independently * No prior medical insurance experience is required; training is provided * This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service. Benefits and Perks: * Benefits eligible beginning on day 1, including medical, dental, vision, retirement with employer matching, internet stipend, and more * Starting wage of $19.00 per hour, with the ability to earn up to $300 in monthly incentives and extra PTO by meeting performance goals * Clear path to advancement, with pay increases within your first year * Performance-driven culture recognizes and rewards effort with year-round prizes and appreciation * Eligible for an annual bonus of up to 7% * Comprehensive health insurance * Adoption Assistance * Tuition Reimbursement * Wellness Programs * Stock Purchase Plan options * Employee Resource Groups About blithequark's Commitment to Employees: blithequark understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At blithequark, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to blithequark's success. Join the blithequark Team: If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to at blithequark. and become a part of our mission to make life just work.