Experienced Full Stack Customer Care Representative – 3rd Shift Remote Customer Support

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! blithequark is seeking an experienced Full Stack Customer Care Representative to of dedicated professionals who are committed to creating a healthier and safer world. As a 3rd shift Customer Care Representative, you will be the face of blithequark, providing top-notch support to our customers across the US and Canada.You will be responsible for managing inbound calls, resolving issues, and providing order placement, service dispatch, technical product assistance, and order issue resolution support. If you're a self-starter with excellent communication skills, a strong analytical mind, and a passion for delivering exceptional customer experiences, we want to hear from you! About blithequarkAt blithequark, we're dedicated to helping our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions.Our team of experts is passionate about delivering exceptional service, and we're committed to creating a workplace culture that values diversity, inclusion, and employee growth. What You'll Do as a Customer Care RepresentativeAs a Customer Care Representative, you will be responsible for:* Professionally handling incoming requests from customers and ensuring that all tasks are performed and issues are resolved both promptly and thoroughly* Accurately and efficiently recording customer purchase order data into Oracle; orders are received via phone, fax, email, EDI, and Internet* Processing service dispatch calls through Siebel according to customer requests* Paging information to technicians; escalating as needed* Monitoring the dispatch board until each page is accepted by the technician* Managing customer contract response level as indicated to meet customer expectations* Investigating product backorders, freight shipments, and invoice inquiries providing customer with up-to-date information* Educating customers on product inquiries and further reinforcing the information with product literature utilizing blithequark's Intranet and website, product managers, or internal reference materials* Researching availability on service parts* Quoting service parts per customer request* Researching customer inquiries on product functionality; may require interaction with blithequark's clinical or product manager to ensure customer needs and expectations are met* Confirming order sell price is in compliance with GPO contract price* Interface with freight carriers and Corporate Traffic for shipment routing, tracking, and proof of deliveries* Facilitating cross-functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved, and products are shipped to meet customer requirements* Researching and documenting customer complaints into quality system ensuring that all relevant facts and data are captured; escalating issue based on severity of complaint* Running daily reports including un-booked order, process hold, credit card authorization failure, and specific product reports as needed* Providing post-order management support including issue resolution* Utilizing available resources to update or increase knowledge on products, systems, procedures, procedures, and corporate initiatives* Supporting the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)* Other duties as assignedThe Experience, Skills, and Abilities NeededTo be successful in this role, you will need:* High school diploma and 1+ years of business experience* Bachelor's degree preferred* Experience working 3rd shift is preferred* 1+ years business experience with direct contact with customers and sales preferred* Strong decision-making skills; understands how decisions impact the customer and the company* Strong analytical and problem-solving capabilities* Must demonstrate a high level of professionalism and integrity* Excellent communication skills - written, verbal, and presentation* Ability to handle multiple demands from many people and prioritize effectively* Ability to maintain composure under pressure and demonstrate a "can-do" attitude* Able to work well within a team* Self-starterWhat blithequark OffersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.Here's a brief overview of what we offer:* Market Competitive Pay* Extensive Paid Time Off and (9) added Holidays* Excellent Healthcare, Dental, and Vision Benefits* Long/Short Term Disability Coverage* 401(k) with a company match* Maternity and Paternity Leave* Additional add-on benefits/discounts for programs such as Pet Insurance* Tuition Reimbursement and continued education programs* Excellent opportunities for advancement in a stable long-term careerWork Environment and Company CultureAs a remote employee, you will have the flexibility to work from the comfort of your own home.Our team is dedicated to creating a workplace culture that values diversity, inclusion, and employee growth. We're committed to providing a comprehensive onboarding program, ongoing training, and opportunities for advancement. Compensation and BenefitsThe pay range for this opportunity is $34,000.00-$47,512.50. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.Equal Employment Opportunityblithequark is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.If you're a motivated and customer-focused professional who is passionate about delivering exceptional service, we want to hear from you! to of dedicated professionals who are committed to creating a healthier and safer world.