Experienced Technical Support / Customer Service Representative – Remote (Night Shift) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to of dedicated professionals at blithequark as a Technical Support / Customer Service Representative – Remote (Night Shift). As a key member of our global organization, you will play a vital role in providing top-notch support to our clients, helping them resolve technical issues and achieve their goals. About blithequark At blithequark, we're more than just a company – we're a community of like-minded individuals who share a common goal: to make a positive impact on the world. With a strong commitment to diversity, equity, and inclusion, we celebrate the unique perspectives and talents of our team members, fostering an environment where everyone feels valued, respected, and empowered to succeed. As a remote Technical Support / Customer Service Representative, you'll join a diverse team of professionals from over 70 countries, working together to deliver exceptional customer experiences and drive business growth for our clients. Career Growth and Personal Development At blithequark, we believe that our team members are the driving force behind our success. That's why we invest heavily in their growth and development, providing a range of FREE Learning and Leadership Development programs designed to help you achieve your career aspirations. With a strong focus on mentorship, coaching, and continuous learning, you'll have the opportunity to develop new skills, expand your knowledge, and take on new challenges that will propel your career forward. What You'll Do in This Role As a Technical Support / Customer Service Representative working from home, you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Being an amazing problem-solver * Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables * Offering additional products and/or services * Delivering expert customer experiences with a smile Your Qualifications To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Ability to work an evening or overnight schedule * Technical support experience preferred * High school diploma or GED * Quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * Desktop or laptop to complete PC and internet testing * High Speed internet (no wireless/hotspots or satellite) and a smartphone What's in It for You As a Technical Support / Customer Service Representative at blithequark, you'll enjoy: * Competitive base salary ($21.49/hr) plus incentives that align with individual and company performance * DailyPay enrollment option to access pay "early," when you want it * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * Company networking opportunities with organized groups in topics such as diversity, equity, and inclusion, global citizenship, sustainability, and community support * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Work-from-home convenience * Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to at blithequark. and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." Location: CAN, ON, Work-at-Home Language Requirements: English Time Type: Full time Equal Opportunity Employer blithequark is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.