Experienced Field Support Associate II – Customer Service and Technical Support Specialist for Delivering Exceptional Customer Experiences and Driving Business Growth through Innovative Solutions

Welcome to blithequark: Empowering Customer Success through Innovative Solutions At blithequark, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're committed to empowering our customers to achieve their goals. Our team is passionate about making a difference, and we're seeking a talented Field Support Associate II to join our dynamic team. With a focus on customer-centricity and a passion for innovation, we're driving business growth and success through our commitment to excellence. If you're looking for a challenging and rewarding career opportunity where you can make a real impact, you're in the right place. Job Summary: as a Field Support Associate II We're looking for a highly skilled and customer-focused Field Support Associate II to provide top-notch technical support and customer service to our internal and external customers. As a key member of our team, you'll be responsible for resolving complex issues, providing product and service knowledge, and exceeding customer expectations. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Our ideal candidate is a customer service expert with a technical flair, able to navigate complex systems and provide innovative solutions to drive customer success. Key Responsibilities: Driving Customer Success through Exceptional Support Customer Support (40%): Assist internal and external customers through their shopping experience with blithequark websites and mobile applications, providing solutions via phone, chat, email, and/or social networks. This includes addressing customer inquiries, resolving issues, and providing product recommendations to drive sales and customer satisfaction. Issue Resolution (40%): Resolve complex problems involving multiple departments and/or vendors, following up with customers throughout the resolution process. This requires strong problem-solving skills, attention to detail, and the ability to navigate complex systems and processes. Quality and Productivity (10%): Meet or exceed scorecard requirements for productivity and quality, ensuring that customer needs are met in a timely and efficient manner. This includes managing multiple tasks and priorities, maintaining accurate records, and continuously improving processes to drive efficiency and effectiveness. Task Management (10%): Effectively and routinely balance multiple customers and tasks, prioritizing and managing time to meet customer expectations. This requires strong organizational skills, the ability to multitask, and a focus on delivering exceptional customer experiences. Requirements: with the Right Skills and Qualifications To be successful in this role, you'll need to possess the following qualifications and skills: Minimum Qualifications Age: Must be eighteen years of age or older. Work Authorization: Must be legally permitted to work in the United States. Preferred Qualifications Education: College degree preferred, with a focus on customer service, business, or a related field. Experience: Prior experience in a customer-facing role, with a focus on technical support and customer service. Knowledge of technologies and standard practices typically found in a call center environment, as well as knowledge of standard practices and terminology used in retail sales and/or the building materials industry, is highly desirable. Skills: Advanced knowledge of blithequark systems, excellent written and verbal skills, typing proficiency, and the ability to consistently provide outstanding customer service. Strong problem-solving skills, attention to detail, and the ability to navigate complex systems and processes are also essential. Competencies: Driving Success through Exceptional Skills and Abilities To excel in this role, you'll need to demonstrate the following competencies: Customer Service: Skilled at consistently providing outstanding customer service, following through on responsibilities to internal and external customers, and recovering from any errors made. This includes a strong focus on customer-centricity, empathy, and a passion for delivering exceptional customer experiences. Problem-Solving: Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands, and a fast-paced environment. This requires strong analytical skills, attention to detail, and the ability to think critically and creatively. Communication: Skilled at effectively assessing customer audience and adjusting style and tone of verbal and written correspondence to match that of the customer. This includes strong verbal and written communication skills, active listening, and the ability to adapt to different communication styles and preferences. Product Knowledge: Demonstrate broad-based knowledge of blithequark product offerings and capable of and interested in attaining SME level product knowledge of the blithequark department in which he/she works. This includes a strong desire to learn and stay up-to-date on new products, services, and technologies, as well as the ability to apply this knowledge to drive customer success and sales growth. What We Offer: Join a Dynamic and Supportive Team As a Field Support Associate II at blithequark, you'll enjoy a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. We're committed to helping our employees achieve their goals and reach their full potential, with a focus on continuous learning and development, recognition and rewards, and a positive and inclusive company culture. Our benefits include: Competitive Compensation: A competitive salary and bonus structure, with opportunities for growth and advancement. Comprehensive Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Career Growth and Development: Opportunities for career growth and development, including training and development programs, mentorship, and career advancement opportunities. Positive and Inclusive Company Culture: A positive and inclusive company culture, with a focus on diversity, equity, and inclusion, and a commitment to creating a workplace where everyone feels valued and respected. Work Environment and Company Culture: Join a Team that Cares At blithequark, we're committed to creating a workplace where everyone feels valued and respected. Our company culture is built on a foundation of inclusivity, diversity, and equity, with a focus on creating a positive and supportive work environment. We believe in empowering our employees to achieve their goals and reach their full potential, with a focus on continuous learning and development, recognition and rewards, and a commitment to creating a workplace where everyone feels valued and respected. Our work environment is dynamic and fast-paced, with a focus on innovation, creativity, and collaboration. We're a team that cares, and we're looking for talented and passionate individuals to and help us drive success. : Take the First Step towards a Rewarding Career Don't miss out on this exciting opportunity to ! If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. and take the first step towards a rewarding career with blithequark. Please apply including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can contribute to our team's success. We're committed to creating a workplace where everyone feels valued and respected, and we're an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive and supportive work environment. If you're looking for a challenging and rewarding career opportunity where you can make a real impact, and at blithequark.