Experienced Enterprise Customer Success Manager – Strategic Partnership Development and Customer Growth Expert

Welcome to blithequark: Revolutionizing App and Access Management Imagine having an enterprise-grade AppStore at work — one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. blithequark is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities, and data. In this dynamic and innovative environment, we are seeking an exceptional Enterprise Customer Success Manager to. As a trusted partner to our largest and most strategic customers, you will guide them through onboarding, ensure adoption and expansion, and influence both customer outcomes and our product roadmap. Why blithequark? Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x’ed with companies like GitHub, MongoDB, and Major League Baseball! Build with Renowned Investor Backing: Andreessen Horowitz (a16z) backed us since the beginning, and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others. Thrive in a Unique Culture: You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check out our values here. Role Description As a blithequark Customer Success Manager, you will be the trusted partner to our largest and most strategic customers. You will guide them through onboarding, ensure adoption and expansion, and influence both customer outcomes and our product roadmap. Your expertise will be crucial in driving customer success, identifying opportunities for growth, and fostering long-term partnerships. Key Responsibilities Onboarding Expert: Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline. Lifecycle & Renewals: Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities. Trusted Partner: Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs/EBRs that connect business goals to blithequark impact and establish long-term success plans. Voice of the Customer: Surface customer insights to influence product, marketing, and GTM. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption. Consultative Advisor: Guide customers on blithequark best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth. What We're Looking For: 7+ years of experience in Customer Success or a related customer-facing role 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships Proven ability to build strong relationships and engage with senior stakeholders Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps Bonus: Experience in the identity or security space, or a background working in high-growth startup environments Essential Qualifications To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. You should be a strategic thinker, with a deep understanding of customer needs and the ability to develop effective account strategies. Additionally, you should be skilled at analyzing complex data sets and identifying opportunities for growth and improvement. Preferred Qualifications While not required, experience in the identity or security space would be a significant advantage in this role. Additionally, a background working in high-growth startup environments would be beneficial, as would experience with cloud-based technologies and enterprise software applications. Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills Strong strategic thinking and problem-solving abilities Ability to build strong relationships with customers and internal stakeholders Skilled at analyzing complex data sets and identifying opportunities for growth and improvement Experience with cloud-based technologies and enterprise software applications Strong project management and organizational skills Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have the opportunity to work with a range of customers and develop a deep understanding of their needs and challenges. You will also have the opportunity to work closely with our product and engineering teams, influencing the development of our products and services. Additionally, you will have access to a range of training and development programs, designed to help you build your skills and advance your career. Learning Benefits As a blithequark employee, you will have access to a range of learning benefits, including: Professional development programs, designed to help you build your skills and advance your career Access to industry-leading training and development programs Opportunities to attend conferences and industry events A culture of continuous learning and improvement Work Environment and Company Culture At blithequark, we are committed to creating a positive and supportive work environment, where our employees can thrive. We believe in a culture of transparency, openness, and collaboration, and we are dedicated to building a team that is diverse, inclusive, and dynamic. As a Customer Success Manager, you will be part of a fast-paced and innovative team, working closely with customers and internal stakeholders to drive success and growth. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $160,000 - $205,000, depending on experience. Additionally, we offer a range of perks and benefits, including: Remote work culture (+/-4 hours Pacific Time) Medical, Vision, & Dental coverage covered by blithequark Company and team bonding trips throughout the year fully covered by blithequark Optimal WFH setup to set you up for success Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best Up to 16 weeks for expecting parents Wellness stipend to keep you awesome and healthy 401k matching plan Conclusion If you are a motivated and experienced Customer Success Manager, looking for a new challenge and the opportunity to join a fast-growing and innovative company, we encourage you to apply for this role. At blithequark, we are committed to creating a positive and supportive work environment, where our employees can thrive. We believe in a culture of transparency, openness, and collaboration, and we are dedicated to building a team that is diverse, inclusive, and dynamic. Don't miss out on this opportunity to and help shape the future of app and access management.