Experienced Customer Success Manager – Digital Healthcare Marketing Expertise and Client Relationship Building

Introduction to blithequark At blithequark, we are pioneers in the realm of healthcare digital marketing, dedicated to crafting innovative and impactful solutions that empower healthcare professionals to thrive in the digital age. As a trusted partner to doctors, dentists, plastic surgeons, dermatologists, and other healthcare practitioners, we specialize in internet marketing, social media, mobile optimization, and local search engine optimization. What sets us apart is our unwavering commitment to technical expertise and our clients' success, as evidenced by every campaign we design and deliver. Join the blithequark Team By joining blithequark, you become an integral part of a dynamic team that is revolutionizing the way healthcare practitioners connect with their patients in the digital landscape. Here, you will collaborate with a talented group of professionals who are passionate about achieving genuine, transformative outcomes and leaving a lasting impact on our clients' success stories. Our team is built on the principles of innovation, dedication, and a relentless pursuit of excellence, making blithequark an exciting and rewarding place to build your career. Roles and Responsibilities As a Customer Success Manager at blithequark, you will play a vital role in maintaining and growing our client relationships through proactive communication, personalized strategic advice, and a deep understanding of our clients' needs and challenges. Your key responsibilities will include: Maintaining client relationships and engagement through proactive communication and personalized strategic advice, ensuring that our clients receive the highest level of support and guidance. Collaborating closely with clients and the implementation team to create and communicate personalized success plans that align with their objectives and our solutions, driving meaningful results and outcomes. Running quarterly business reviews with key stakeholders to educate them on the value and ROI delivered through our solutions, highlighting the impact and effectiveness of our services. Managing the health of your book of business by regularly assessing and analyzing client account health/satisfaction and progress against success plans, proactively intervening for improvement as needed to ensure client satisfaction and retention. Owning the renewal process with clients and strategically tackling cancellations to achieve retention goals, identifying opportunities to upsell and cross-sell our services to drive revenue growth. Identifying and driving opportunities for client growth, such as expansion, referrals, and reviews, to drive revenue goals and expand our client base. Essential Qualifications To succeed as a Customer Success Manager at blithequark, you will need to possess a unique blend of skills, experience, and personal qualities, including: A genuine passion for building relationships and digging deep to understand customers' needs and challenges, with a customer-centric mindset and a willingness to go above and beyond to deliver exceptional service. Exceptional written and verbal communication skills, with the ability to articulate complex ideas and solutions in a clear and concise manner. An empathetic and patient approach, with a strong ability to listen and understand the needs and concerns of our clients. Excellent organizational and time management skills, with the ability to effectively juggle multiple client accounts and responsibilities in a fast-paced environment. A results-driven self-starter with a proven track record for achieving revenue targets and driving business growth, with a strong understanding of the sales process and the ability to identify and capitalize on new opportunities. Comfort with ambiguity and autonomy, along with a propensity and willingness to constantly learn, build, and iterate processes to drive innovation and improvement. Post-secondary education (or equivalent work experience) in a relevant field, such as marketing, business, or communications. Minimum of 2 years of work experience in a customer-facing role, with a background in online marketing and search engine optimization (SEO) highly desirable. Preferred Qualifications In addition to the essential qualifications, we are looking for candidates who possess: A strong understanding of the healthcare industry and the challenges faced by healthcare professionals in the digital age. Experience with digital marketing platforms and tools, including social media, email marketing, and CRM systems. A proven track record of success in a customer success or account management role, with a strong ability to build and maintain relationships with clients and drive revenue growth. Excellent problem-solving and analytical skills, with the ability to analyze data and metrics to inform decision-making and drive business outcomes. Skills and Competencies To succeed in this role, you will need to possess a range of skills and competencies, including: Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders. Excellent problem-solving and analytical skills, with the ability to analyze data and metrics to inform decision-making and drive business outcomes. A strong understanding of the sales process and the ability to identify and capitalize on new opportunities. Excellent organizational and time management skills, with the ability to effectively juggle multiple client accounts and responsibilities in a fast-paced environment. A results-driven mindset, with a strong focus on achieving revenue targets and driving business growth. Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Success Manager, you will have the opportunity to: Develop your skills and expertise in digital marketing and customer success, with access to training and development programs. Take on new challenges and responsibilities, with opportunities for career advancement and growth within the company. Work with a talented and dynamic team, with a collaborative and supportive work environment. Contribute to the growth and success of the company, with a strong focus on innovation and excellence. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on innovation, excellence, and teamwork. Our company culture is built on the principles of: Collaboration and teamwork, with a strong emphasis on communication and mutual respect. Innovation and creativity, with a willingness to take risks and try new approaches. Excellence and quality, with a strong focus on delivering exceptional results and outcomes. Professional development and growth, with opportunities for training, development, and career advancement. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: A competitive salary and bonus structure, with opportunities for growth and advancement. A comprehensive benefits package, including health, dental, and vision insurance. A dynamic and supportive work environment, with a strong focus on teamwork and collaboration. Opportunities for professional development and growth, with access to training and development programs. A flexible and remote work arrangement, with the ability to work from home and set your own schedule. Conclusion If you are a motivated and results-driven professional with a passion for customer success and digital marketing, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Success Manager, you will play a vital role in driving the growth and success of our clients, while also contributing to the innovation and excellence of our company. With a competitive compensation package, a dynamic and supportive work environment, and opportunities for career growth and development, this is an opportunity not to be missed. to take the first step in your journey with blithequark!